Triage Coordinator - Loganville/Brookhaven, GA

To perform effectively in this role, the candidate must fulfill the following duties with or without reasonable accommodations:

• →Respond to incoming patient calls, messages, and portal inquiries related to clinical concerns, medication requests, post-procedure symptoms, and follow-up care.
• →Assess the urgency of patient issues and escalate time-sensitive concerns to providers or nursing staff as appropriate.
• →Document all triage interactions thoroughly in the electronic health record (EHR).
• →Coordinate with providers to communicate instructions, prescriptions, or follow-up plans to patients.
• →Assist in scheduling urgent or follow-up appointments based on triage outcomes.
• →Provide patient education related to post-procedure care, prescription use, and dermatology-specific conditions within the scope of training.
• →Maintain triage protocols and ensure adherence to clinical guidelines and HIPAA standards.
• →Serve as a liaison between patients, providers, pharmacies, and outside specialists or laboratories when needed.
• →Collaborate with medical assistants and front office staff to ensure seamless care coordination.
• →Participate in quality improvement initiatives and training related to triage and dermatology care best practices.

This role requires a proactive, dependable, and detail-oriented individual with the ability to manage multiple tasks in a dynamic healthcare environment. The ideal candidate demonstrates a strong commitment to patient care and operational excellence.

• High school diploma or equivalent.
• Minimum of 2 years of experience in a clinical or healthcare setting, preferably in dermatology or a specialty clinic.
• Knowledge of basic medical terminology and dermatologic procedures.
• Proficient in electronic health records (EHR) and clinical documentation.
• Strong communication, problem-solving, and organizational skills.

• Certified Medical Assistant (CMA), Licensed Practical Nurse (LPN), or Registered Nurse (RN).
• Prior experience with dermatology practice management systems (e.g., EMA, Modernizing Medicine).
• Bilingual (Spanish/English) is a plus.

 The physical and mental demands described below are representative of those required to perform this job successfully. Reasonable accommodations may be provided for individuals with disabilities:

• Physical Requirements:
• Occasionally required to stand, walk, and sit for extended periods.
• Use hands to handle objects, tools, or controls; reach with hands and arms.
• Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl.
• Occasionally lift, push, pull, or move up to 20 pounds.
• Vision Requirements:
• Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Note:
This job description is intended to provide a general overview of the role. Additional responsibilities may be assigned, or duties modified by the department supervisor based on operational needs.