Youth Apprentice - Customer Service Representative

Pinnacol Assurance does just one thing, and does it better than anyone: provide caring workers’ compensation protection to Colorado employers and employees. And while we may be a little biased, we believe that our work shapes communities and changes lives.

This part-time position is a Registered Youth Apprenticeship through the U.S. Department of Labor and CareerWise USA. Due to federal and state statutory program guidelines, youth apprentices are defined as ages 16-24.

This registered youth apprenticeship features a structured 3-year on-the-job training and educational curriculum designed to take you from foundational learning to advanced professional skills. While the training program is mapped over three years, employment is at-will. This means both you and the Company retain the right to terminate the employment relationship at any time, with or without cause or advance notice.

The Customer Experience team (CXP) is a dynamic group dedicated to fostering meaningful connections, resolving issues, and ensuring customer satisfaction at every touchpoint. In today's competitive business landscape, the heartbeat of any successful organization lies in its ability to understand and cater to the needs of its customers. We are at the forefront of this endeavor. As a Customer Experience Apprentice you’ll learn all about what factors drive business success.

Pinnacol is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email julie.wilmes@pinnacol.com.

• Attend a classroom training consisting of 20+ business acumen and core competency workshops.
• Learn the "ins and outs" of workers’ compensation so you can clearly explain rules and procedures to customers using your own problem-solving skills.
• Represent the company by handling phone calls, emails, and faxes with a consistent, helpful, and professional attitude.
• Keep things running smoothly by prioritizing a variety of tasks, like sorting emails and managing faxes, in a fast-paced environment.
• Help update customer accounts by preparing and processing important documents, such as insurance certificates and address changes.
• Accurately process customer payments via credit card or electronic transfer, ensuring every transaction is error-free.
• Collaborate daily with your teammates to hit our goals and make sure every customer feels supported.
• Support non-profit community organizations through paid volunteer opportunities.

• Must be able to work Monday through Thursday afternoons.
• Must possess or be actively working towards a high school diploma or GED by the start date
• Must be eligible to register as a CareerWise youth apprentice.
• Being bilingual (Spanish) is a plus.

• CUSTOMER FOCUS: Providing service excellence to internal and/or external customers and stakeholders.
• ADAPTABILITY: Adapting in order to work effectively in ambiguous or changing situations, and with diverse individuals and groups.
• ATTENTION TO DETAIL: Working in a conscientious, consistent and thorough manner.
• CURIOSITY/INQUIRY: The disposition to respectfully and tactfully ask questions, investigate, research and/or demonstrate an inherent motivation to learn and grow in familiarity with a certain subject area or circumstance.
• INFORMATION MANAGEMENT: Locating and collecting data from appropriate sources and analyzing it to prepare meaningful and concise reports that summarize the information.

• Regular attendance required.
• Extensive computer work in a hybrid home and office environment.

• We care about each other. We enjoy a positive, collaborative work environment. We are hard workers and high performers.
• We love who you are. We’re committed to creating a culture that deeply values differences, where everyone feels like they belong.
• Take care of yourself. Sign up for unique wellness programs, including on-site, company-paid fitness facilities and classes
• Get your learning on. We promote a learning culture to help you master your current job and cultivate the skills of the future through a variety of on-site, online, and off-site professional development opportunities.
• Give back and get paid. Through our employee volunteer program, Pinnacol in Action, employees receive paid time off to volunteer with Colorado nonprofits.
• Share in our success. You’ll have the opportunity to earn a quarterly incentive, up to 12 percent of your annual base salary, when your team exceeds their goals and objectives.