Maintenance Manager - Housing

Own the overall performance, coordination, and accountability of maintenance operations across your assigned portfolio, ensuring timely response, quality repairs, and exceptional service for residents.  

Build and maintain strong working relationships with property management companies, engineering teams, vendors, and operational partners across multiple communities.  

Coordinate maintenance activities with on-site property management teams to ensure work orders, preventative maintenance, and Resident Ready priorities are completed efficiently.  

Partner closely with Housing Coordinators and the Housing Program Manager to support Resident Ready timelines and minimize delays to resident arrivals.  

Monitor maintenance response times, completion times, and service quality while driving accountability for established service level expectations.  

Proactively identify operational gaps, recurring maintenance concerns, and process improvements that enhance service delivery and resident satisfaction.  

Escalate unresolved maintenance issues appropriately while coordinating resources to ensure timely resolution.  

Conduct regular site visits to build relationships, review maintenance performance, and verify quality of completed work.  

Coordinate vendor communications and oversee third-party service providers supporting the housing portfolio.  

Partner with Resident Experience, Housekeeping, and Property Leadership to communicate maintenance priorities and ensure seamless coordination across departments.  

Maintain accurate maintenance reporting, work order tracking, operational documentation, and compliance records.  

Ensure compliance with client requirements, company policies, confidentiality standards, safety procedures, and Standard Operating Procedures.  

Support emergency response efforts and operational incidents requiring maintenance coordination.  

Provide hands-on operational support wherever needed, recognizing that great leadership means supporting your team when it matters most.  

Additional duties and responsibilities, as assigned. At Placemakr, this phrase isn't a catch-all, it's the way we work.

Four or more years of experience in skilled labor, facilities, engineering or maintenance operations management in a property management, hospitality, multi-family housing or similar operational environment 

CFC Universal certification required 

Engineering/HVAC License not needed but preferred 

Previous leadership experience coordinating maintenance operations, vendors, or cross-functional teams.  

You have the ability to work on-call shifts consistently based on the needs of the business. 

Demonstrated ability to build productive relationships and influence teams without direct reporting authority.  

A valid, unrevoked driver's license for the ability to drive to and from Placemakr properties daily as needed. Company vehicle will be provided throughout the working day.  

Strong knowledge of building systems, preventative maintenance principles, work order management, and maintenance operations.  

Maintain a safe working environment by consistently following and enforcing safety procedures, implementing preventative maintenance plans, conducting routine safety inspections, and ensuring team members adhere to established safety standards. 

Excellent organizational and project coordination skills with the ability to manage priorities across multiple communities.  

Strong communication and relationship-building skills with the ability to collaborate effectively with property management companies, vendors, residents, and operational teams.  

Demonstrated ability to monitor operational performance, analyze trends, and drive accountability for service expectations.  

Excellent problem-solving skills and the ability to remain calm while managing competing priorities and urgent situations.  

High degree of professionalism, integrity, accountability, and discretion when handling sensitive resident, client, partner, and company information.  

Comfortable learning and utilizing multiple technology platforms and operational systems.  

You embody our Property Team Mission of Customer, Consistency, and Community (Norms).  

You lead by example and embody the core values of Placemakr. You Own It. You Make It Better. You Treat People Right. 

Maintenance Managers will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our Maintenance Managers and an exceptional resident experience.