→Be the primary contact to external customers via phone, chat, and email
→Ensure quality of all orders, including photo placement and spelling/grammar
→Be dedicated to 100% customer satisfaction
→Assist Customers with questions about products, pricing, order process, website/app navigation, shipping inquiries and other contact types
→Other duties as assigned

What You Should Have

→Excellent written and verbal communication skills
→Friendly, bright and outgoing personality with a "can do" attitude
→Internet savvy, general computer skills, and at least average typing skills (40wpm)
→Preference for at least one-year customer service experience in a call center environment
→Ability to work flexible work hours, including regular weekend shift. Strong preference given to those able to work both Sat and Sun (for example, Tue-Wed off), and/or into the evening.
→Reliable attendance
→Demonstrated ability to deliver high quality customer service in all three channels (Phone, chat, email), including: following all company protocols and policies; ability to maintain positive attitude toward customer under pressure; understanding the need to balance efficiency with quality; and understanding the delicate balance between customer needs and company needs.
→Possess a high degree of professionalism, maturity, and objectivity with our numerous customer contacts.

Work-from-Home Requirements

→Own computer (Windows 10 or higher, at least 8GB RAM and at least Intel i5 or Ryzen 5 processor)
→Noise-cancelling headset
→Private, distraction-free environment
→Reliable high-speed internet access (non-Wifi connection for computer)
→Experience working from home in a Customer Service industry is preferred

Important Notes:

→We prefer candidates who can be flexible with the final production schedule, which will be provided during the paid training period.
→Please be aware that we use Hubstaff for time and screen tracking. If this is something you do not agree with, please do not submit an application.
→We only use Wise to pay our contractors.
→The rate for this position is 327 PHP per hour (equivalent to 56,680 per month)
→This is only a temporary position for Q4 of 2026. (November to December)
→Contractors must use a dependable wired 3.5mm headset with a microphone that functions properly and meets call quality requirements. Wireless, Bluetooth, and USB headsets are not allowed. Headsets with built-in noise-cancellation capabilities are preferred; however, the use of third-party noise-cancelling software or applications is prohibited. If headset performance is inadequate and cannot be promptly resolved, the contractor may not be able to continue in the role.

Required Paid Pre-Training Schedule:

Required Paid Training Schedule:

Seasonal Customer Care Associate

Listing Details