Technical Solution Engineer

At Platform Science, we’re working to connect everything that moves. Founded in 2015, we are an open IoT platform that partners with innovative fleets, application developers, vehicle manufacturers, and equipment providers in the transportation industry to deliver revolutionary solutions to supply chain professionals across the globe.

We value thoughtful actions and empathy for others. We approach challenges with resiliency and creativity, while encouraging transparency because, no matter our backgrounds or responsibilities, we are one team.

Following a strategic assessment of our technical capacity, we are looking for an autonomous Technical Solutions Engineer to ensure the continuity of our Solid 5 and Solid WEB environments. This role is critical for bridging a current expertise gap in "Expert" functionalities, specifically for our legacy, on-premise, and Windows-based applications.

You will be the primary technical resource for customer migrations and high-level escalations, allowing management to focus on strategic initiatives while you safeguard our service delivery standards for the next 3+ years.

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  Migration Execution: Lead the mandatory framework migrations for Solid 5 customers, meticulously managing the technical work which requires approximately 4 hours (half a day) of dedicated effort per migration.

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  Technical Escalations: Autonomously manage complex L2 escalations to provide vital redundancy for technical issues that currently represent a "Single Point of Failure".

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  Issue Escalation & Jira Management: Identify, investigate, and escalate technical issues that cannot be resolved within the support tier by creating detailed Jira tickets for the product development team.

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  Database Investigation: Utilize advanced SQL proficiency for deep-dive troubleshooting, data investigation, and technical migration execution.

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  Infrastructure Management: Maintain expert-level oversight of Windows components and installation processes for on-premise legacy applications.

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  Functional Analysis: Apply specialized knowledge of transport driver wage calculations and infringement regulations to resolve complex functional queries.

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  Product Collaboration: Conduct investigations into recurring issues to provide actionable insights and support to the product team.

• Technical Expertise: Advanced proficiency in SQL for data investigation and expert knowledge of Windows-based infrastructures and installation processes.

• Relevant Experience: Previous experience in L2 technical support, specifically focused on supporting legacy, on-premise software environments.

• Functional Knowledge: A proven understanding of wage calculations and infringement regulations specific to the transport industry.

• Autonomy: Capacity to manage high-level technical escalations and complex migrations independently to provide necessary operational redundancy.

• Communication: Professional fluency in both French and English is mandatory. Knowledge of Dutch is a significant advantage for supporting our local customer base.

• Education: Bachelor’s degree in IT, Computer Science, or equivalent professional experience.