IT Support Officer

Job Overview

We are looking for an IT Support Officer to join our team and be responsible for setting up and maintaining the IT infrastructure. 

The person will be responsible to manage, maintain and support our Play North infrastructure. Moreover, the right candidate will provide support and handle any IT-related issues the employees may encounter.

 
About Play North

We are a diverse and fast-growing online casino operator active in regulated markets with offices based in Malta, Estonia and The Netherlands. You can now join our dynamic, capable and enthusiastic team. 

We are the people behind the global casino brands Pikakasino.com and Kansino.nl. We are licensed and regulated by the Malta Gaming Authority and Kansspelautoriteit in The Netherlands. 

Due to the continued growth and success of our brands, we are now searching for more A class talents to join our mission to build the next iGaming giant.

Are you a self-motivated and dedicated person with an eye for detail? If you get kicks from new challenges in a top professional, yet easy-going and fun, work environment, then we are eager to hear from you!

Responsibilities: 

• Set up, maintain, and support internal IT infrastructure
• Provide day-to-day IT support to employees via service desk requests.
• Manage user accounts, access permissions and IAM tasks.
• Support the onboarding and offboarding processes for employees.
• Prepare, configure and maintain company Devices.
• Hardware procurement and liaising with suppliers.
• Maintain the IT inventory, asset tracking and internal documentation.
• Monitor devices and enforce compliance with the company’s policies.
  

Requirements:

• 2+ years of experience working in an IT support role
• Fluent in English
• Experience with Apple / Mac ecosystem
• Experience with Google Workspace
• Understanding of network configuration, such as DNS, DHCP, Wi-Fi & VPN
• Positive attitude and enjoy solving challenging problems
• Experience managing identity and access management (IAM) systems.
• Strong diagnostic and problem-solving skills for complex technical issues.
  
  

Nice to have:

• Industry-recognised foundational IT qualification (e.g., CompTIA A+, Network+, or equivalent diploma/degree).
• Experience with Confluence and JIRA Service Desk
• Experience with Office 365
• Experience with IT Asset Management (ITAM) and inventory tracking.
• Experience with Mobile Device Management (MDM) platforms.

What we offer:

• A hybrid working model.
• Competitive salary based on experience and qualifications.
• Brand new offices.
• Private parking.
• Private Health insurance.
• Wellness allowance up to €600 per year.
• Employee assistance program with Richmond Foundation.
• Birthday wishes with something special.
• Office lunches and daily nibbles such as fresh fruit and healthy snacks.
• Meal allowance.
• Lots of great company discounts.

"By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy, which can be accessed by clicking here. Where you have not granted consent to retain your data in our talent pool, we will, in cases where the recruitment process did not lead to employment with Play North, retain your personal data for a period not exceeding six months in order to, among other things, enable us to manage potential disputes or store data about your talents for near future opportunities. Once this retention period has elapsed, your data will be deleted. You have a right to object to this additional 6 months-period of processing by explaining the reasons why we should not process your personal data to our Data Protection Officer at DPO@playnorth.com."