Customer Liaison

Job Title: Customer Liaison Job Purpose The Customer Liaison will serve as the key point of contact between customers, internal teams, and external service providers/insurers. The role focuses on ensuring efficient communication, accurate data processing, and timely handling of authorisations and customer-related requests. Key Responsibilities Accurately capture and maintain customer-related data Process insurance authorisations in line with company and insurer requirements Submit additional requests to insurers and follow up on approvals Provide regular updates to customers regarding status of claims, bookings, and requests Prepare and submit monthly reports timeously and accurately Manage general administrative duties including filing and document control Handle booking coordination and scheduling as required Maintain clear communication with internal departments and external stakeholders Additional Information Fast-paced administrative environment Insurance or customer service exposure advantageous Role requires consistent follow-ups with insurers and customers Ideal for a proactive, detail-oriented individual who enjoys administrative coordination Requirements Minimum Requirements Matric / Grade 12 (essential) Previous administrative or customer service experience (insurance environment advantageous) Strong data capturing and administrative skills Computer literate (MS Office, especially Excel and Outlook) Strong attention to detail and accuracy Good communication and interpersonal skills Ability to work under pressure and manage multiple tasks Key Competencies Customer service orientation Organised and methodical approach Problem-solving ability Time management skills Professional communication Reliability and accountability