Restaurant Support Specialist

Pluckers Wing Bar is hiring a Restaurant Support Specialist to own the digital operating layer across our 30+ restaurant locations. This is not a traditional IT role. This is a restaurant operations role for someone who thinks about restaurants through a technology lens.

You will be the single point of ownership for POS configuration, menu programming, third-party platform integrations, and the structured release cycle that governs how changes move from request to production. You will work directly with Operations, Marketing, Finance, and Ownership. When a department head asks for a menu change that will break an integration, you are the person who catches it, explains why, and offers the right path forward. This role has a direct career path: Restaurant Support Specialist → Restaurant Support Manager → Director of Restaurant Technology.

Pluckers is a 30+ unit restaurant chain based in Texas. We plan to continue to aggressively grow in Texas and throughout the United States over the coming years. Pluckers is based in Austin and has been named the Best Restaurant to Work for four times and has finished in the Top 25 Businesses Overall to Work for by the Austin Business Journal.

• →Toast POS configuration, menu builds, pricing, modifier logic, and revenue center management across 30+ locations.
• →Menu rollouts and LTO programming coordinated with Operations and Marketing.
• →Configuration and management of all restaurant-facing platforms — online ordering, delivery, loyalty, scheduling, inventory.
• →Vendor relationship management for restaurant technology platforms.
• →Ownership of the structured release cycle for menu, database, and programming changes.
• →Change coordination across departments with post-release validation across every store.
• →Primary technology point of contact for operations, marketing, and leadership on restaurant systems.

• Restaurant-first. You have lived in restaurant operations. You understand how a bad menu configuration affects a busy Friday night and what happens when an online ordering integration drops mid-shift.
• Technically capable. You learn platforms quickly, understand how systems connect, and can troubleshoot a data flow between two platforms without waiting for someone else. Toast experience preferred. Any major POS platform experience required.
• Direct and decisive. You have strong opinions and defend them professionally. You push back when a request does not make sense. You do not say yes to everything to keep people happy.
• Operationally disciplined. You document your work, follow process, and validate changes across all locations. You do not cut corners.

Required: 

• 3+ years in restaurant operations, restaurant management, or restaurant technology.
• Direct experience programming or configuring a POS system (Toast, Aloha, Micros, Square, or equivalent).
• Experience managing third-party restaurant platforms.
• Strong written and verbal communication — you will present to ownership and department heads.
• Willingness to travel to restaurant locations as needed.

Preferred: 

• Multi-unit restaurant experience.
• Toast POS experience.
• Experience building or managing a structured change/release process.
• Cross-functional experience working with Operations, Marketing, or Finance.

• Location: Corporate office in Austin, TX with regular travel to restaurant locations.
• Schedule: Monday through Friday, 8:30 AM – 5:00 PM, with occasional evening or weekend work for menu rollouts or urgent operational needs.
• Travel: Travel required, including occasional overnight travel.

$70,000-$85,000 per year, dependent on experience