BI / Analytics Analyst

At Plume, we believe that technology isn't about moving faster, it's about making life’s moments better. Which is why we’ve built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale.

We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We’re expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data. 

With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can’t do it exceptionally well, we don’t do it. It’s how we've assembled a team of world-class builders, thinkers, and doers. And it’s how we’re reinventing what’s possible every day.

• Build and maintain dashboards and reports for product, customer, and operational performance
• Write advanced SQL to analyze high-volume, time-series telemetry data
• Define, validate, and own KPIs related to Wi-Fi performance, stability, and customer experience
• Perform root-cause analysis for performance changes, incidents, and releases
• Translate complex data into clear insights and recommendations for stakeholders

• 3+ years of experience in BI, analytics, or product analytics
• Expert SQL skills and experience with modern data warehouses
• Strong experience with BI tools (Tableau, Looker, Power BI, or similar)
• Ability to work with noisy, imperfect data and derive signal
• Strong business judgment and communication skills

• Experience with telemetry, IoT, networking, or platform data
• Exposure to Python or basic statistical analysis