Senior Product Manager – Platform Services

• →Understand company strategy and own the strategy and multi-year roadmap for your product areas, to achieve strategic outcomes and increase wallet share.
• →Use qualitative and quantitative techniques to understand current and future customer and user needs and pain points.
• →Prioritize product investments and tradeoffs using data-driven analysis and good judgement to create a compelling business case and quantify return on investment.
• →Engage with User Experience, Engineering, Technical Writers, and other product managers leveraging modern agile processes and Design Thinking and ensure concepts are valuable and feasible.
• →Liaise with Software Commercialization, Sales, Marketing, Professional Services, Customer Success, and other functions to ensure successful product launches and releases.
• →Understand the broader product portfolio and how solutions work together to create value for customers.
• →Participate in industry events, and lead customer and partner facing engagements as a product expert.
• →Understand competitive landscape.
• →Inspire, energize, and motivate cross-functional teams.

• Bachelor’s Degree in computer science, engineering, or a related technical field of study.
• 5+ years of Software Product Management experience, with prior experience building platform services, shared APIs, or other developer-facing capabilities.
• Strong technical foundation, including working knowledge of APIs, identity and access, and workflow orchestration.
• Experience working in healthcare technology is a plus.
• Proven track record of managing products, innovation, and a general curiosity and drive for building great products.
• Demonstrated fluency with modern AI tools such as Claude, and a habit of using them to bring efficiency and leverage to day-to-day product work — including research, analysis, writing, and stakeholder communication
• Strong written and oral communication skills with internal and external stakeholders.
• Solid understanding of Agile practices is required and familiarity with Design Thinking is a plus.
• Experience managing SaaS or PaaS products.

At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $207,900 - $231,000 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.

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