Policyfly
Policyfly21mo ago
USD 55000–75000/yr

Jr. Customer Support Engineer

Remote/WFHRemoteFull Timeentry
Customer SupportOtherSupport EngineerCustomer Support Engineer
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Quick Summary

Overview

About Us PolicyFly is modernizing the way specialty insurance works. Our platform simplifies complex, manual workflows (e.g. quoting, issuing, and managing policies) by connecting underwriters,

Technical Tools
javascriptpythontypescriptcustomer-supportetl
About Us
PolicyFly is modernizing the way specialty insurance works. Our platform simplifies complex, manual workflows (e.g. quoting, issuing, and managing policies) by connecting underwriters, brokers, and carriers with automation and clean, intuitive design. We’re powering the future of insurance infrastructure, one line of business at a time.

Job Description
We’re looking for a sharp, detail-oriented Junior Customer Solutions Engineer to join our growing team. This is a great opportunity for someone early in their career who’s eager to get hands-on experience in technical implementation, problem-solving, and customer-facing configuration work – all while learning how real-world software platforms are built and supported.

You’ll work within the PolicyFly platform to build and update the logic that powers our customers’ insurance programs, including:

• Generating documents using Word templates (docxtemplater)
• Managing customer-facing forms using configuration in Typescript
• Writing business rules using simple scripts in Lua
• Occasionally helping build ETL scripts to load customer data into our reporting systems
• Making customer dreams come true 🌈🦄

  • Type: Full-time (after paid trial period)
  • Location: Remote
  • Compensation: $40-$60k DOE and location (full-time position)
  • Configure and update customer logic across documents, forms, and rating rules
  • Use and extend templates for policy documents (via .docx and templating syntax)
  • Implement and test scripted business logic (e.g., Lua rating functions)
  • Make customer-facing form changes using Typescript config
  • Help triage and fix live customer issues or change requests
  • Build or adapt data import scripts to load customer data into our reporting systems
  • Learn fast, take initiative, and grow into owning full onboarding projects over time
  • Solid Microsoft Word skills (especially tables, formatting, structure)
  • Strong attention to detail
  • Comfort with logical thinking and conditional logic
  • Experience with programming languages (JavaScript, Python, Lua, Typescript, etc.)
  • Clear written and verbal communication (we’re remote)
  • A self-starter mindset with a hunger to learn
  • Familiarity with Git/version control
  • Experience using VS Code or similar editors
  • Hands-on exposure to scripting or simple automation (even in school or side projects)
  • Understanding of how data flows through systems (ETL, APIs, etc.)
  • Insurance industry or documentation experience

    • Location & Eligibility

    Where is the job
    Worldwide
    Fully remote, anywhere in the world
    Who can apply
    Same as job location
    Listed under
    Worldwide

    Listing Details

    Posted
    July 30, 2024
    First seen
    March 26, 2026
    Last seen
    May 15, 2026

    Posting Health

    Days active
    49
    Repost count
    0
    Trust Level
    43%
    Scored at
    May 15, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
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    Policyfly
    Policyfly
    lever
    Employees
    30
    Founded
    2018
    Domain
    policyfly.com
    Jobs
    View 1 jobs
    View company profile

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    PolicyflyJr. Customer Support EngineerUSD 55000–75000
    Apply Now