General Manager

• Manages Restaurant Environment
  • Ensures prompt, friendly service according to company guidelines
  • Builds a culture using the Vision / Mission statement to guide People, Profits, and Guest Experience
  • Ensures the immediate response and correction of all verbal, email, and social media guest complaints
  • Ensures a high-quality guest experience by employing tools such as table touching and proactivity in resolving potential guest issues
  • Teaches and enforces alcohol awareness and builds a positive relationship with local authorities by seeking their assistance in alcohol related issues
  • Maintains adequate inventory levels
  • Ensures product preparation and presentation uncompromisingly meeting company standards
  • Effectively oversees/schedules associates to meet sales demands
  • Maintains effective safety and security programs according to company policy and government standards
  • Promotes and manages restaurant organization, cleanliness and sanitation
• Manages community marketing, bringing the neighborhood back to the “Applebee’s Neighborhood Grill & Bar”
  • Actively participates in the community to increase sales and enhance the awareness of PFDG
  • Implements and executes all incentive contests and educates associates on promotions and new menu offerings
• Manages Assistant Manager, Associate Manager(s), Team Lead(s) and Team Member performance
• Maintains Team Member and administrative functions as related to a manager role

• Effectively manages Front of the House and Back of House operations
• Responsible for all opening and closing procedures of the restaurant
• Manages standards and commitment to quality
• Responsible for the managing of all daily and weekly reports
• Fosters teamwork by building effective teams committed to restaurant and organizational goals
• Operates with a high degree of Professionalism, Ethics and Integrity, maintaining a role-model image
• Development of Assistant General Manager, Associate Manager(s), Team Lead(s), and Team Members for growth within the company
• Performs other related duties as required and assigned

• Computers
• Phones
• Scanners
• Photocopiers
• filing cabinets
• fax machines
• Microsoft Suite
• Applebee’s systems and software 

• Bachelor’s Degree in Business or equivalent education and/or experience;
• Three to five (3-5) years of guest service experience;
• Three to five year of prior management experience, preferably in a casual dining setting
• Demonstrated ability to grow sales and manage a Profit & Loss Statement
• Positive attitude and the ability to handle highly difficult guest interactions;
• 21+ years old
• ServSafe Alcohol and Food Certification a plus
• Reading, writing, basic math and verbal communication skills in English is required
• Bi-lingual experience a plus
• Reliable transportation and Government Issued Driver’s license required
• Ability to work 50-55 hour work weeks and flexible schedule consisting of mornings, mid-day shifts, evenings, weekends and holidays
• Ability to pass company background check
• Passion for the industry

• Passion for Hospitality
• Highly Trusting
• Organized
• Detail oriented
• Demonstrates care and concern
• Developer of others
• Goal Orientated

• Mobility required during the entire shift
• Ability to stand and exert fast-paced mobility for periods of up to four (4) hours in length
• Must have a good sense of balance, be able to reach, bend, stoop, and kneel and frequently lift as much as 50 pounds, several times over
• Must be able to speak clearly and listen attentively to guests and other employees

WORKING CONDITIONS: Subject to wet floors; loud noises; fast-paced; outdoor conditions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.