Health Center Director

United States·Santa MariaFull Time / Regularexecutive

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Quick Summary

Key Responsibilities

Patient Services Assistants, Health Care Assistants, and Assistant Center Directors Responsible for addressing all health center staff personnel issues in a fair and efficient manner.

Requirements Summary

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill,

Technical Tools

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Planned Parenthood California Central Coast (PPCCC) is an equal opportunity employer, we welcome all applicants regardless of their race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, gender identity, gender expression, age, sexual orientation, military or veteran status, and all other protected categories by applicable law.

PPCCC is a trusted provider of high-quality, affordable reproductive health care along California’s Central Coast. Each year, PPCCC provides 28,000 people on the central coast with health care services; including sexually transmitted infection testing and treatment, birth control, breast and cervical cancer screenings, vasectomies, and safe and legal abortion care at our six health center locations. PPCCC also provides comprehensive sexuality education programs to help adults and teens make healthy decisions, prevent unintended pregnancies, and avoid sexually transmitted infection.

Responsibilities

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→Collaborate with Director of Experience to set goals and monitor patient experience.
→Monitor patient feedback and customer satisfaction as part of quality management
→Ensure that care is delivered in a culturally and linguistic sensitive manner.
→Respond to patient concerns within 24 hours.

→Manage and lead team to meet key performance indicators.

→Collaborate with Director of Revenue Cycle to ensure that staff is trained on appropriate billing practices.
→Review monthly financial statements to make sure revenue and expenses fall within expectations. Complete and submit budget variance reports.
→Make sure staffing needs are met to meet visit projections and budget revenue goals.
→Actively participate in the annual budget process. Attain input from staff during budget planning season.

Nice to Have

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Ability to respond effectively to sensitive inquiries or concerns.
Bilingual (English/Spanish) skills are preferred.

Proficiency with Microsoft (Word, Excel, Outlook, PowerPoint, etc.) and web conferencing.
Experience with an electronic health record system.

.ADDITIONAL QUALIFICATIONS;

Ability to work in a busy environment, under pressure without compromising accuracy, attention to detail and courtesy to patients and staff.
Ability to provide feedback to staff in a constructive manner resulting in motivation for change
Strong organizational skills
Ability to respond appropriately to changing situations
Self-motivated
Willing to work flexible hours, including Saturdays and evenings when necessary
Must have excellent customer service skills and be committed to providing the highest level of customer satisfaction to both internal and external customers
Excellent verbal and written skills.
Excellent communication and listening skills.
Ability to read and analyze budget.
Ability to present information in a manner that all levels of health center staff can understand.
Willingness to travel within PPCCC geographic area (Thousand Oaks to San Luis Obispo)
Must have reliable transportation, valid California driver's license and appropriate insurance.

Planned Parenthood California Central Coast’s (PPCCC’s) compensation philosophy supports the organization’s mission, vision, and values. Each position has a salary based on market value and the organization’s pay levels. The starting salary for this position is $118,372.80 with an opportunity for an increase after six months of employment. As part of our commitment to pay equity, PPCCC does not negotiate salaries.

Pay Differential: $1.00/hour bilingual Spanish/English differential pay is offered upon passing the language assessment test.