Community Health Outreach Educator

The Community Health Outreach Educator (CHOE) bridges the gap between marginalized communities, particularly Black, Latinx and LGBTQIA2S+ populations, and the healthcare system. This role facilitates outreach and education to promote health equity and accessibility. The CHOE’s responsibilities include community outreach, education, make appointments to PPGNY’s Health Centers, participating in meetings/consortiums to provide education to community members and professionals and program support, with a commitment to fostering inclusivity, reducing health disparities, and building trust within underserved communities. Additionally, the CHOE offers resources to professionals in health and human services agencies on best practices to engage and provide services to LGBTQ+ population. Support the Program Manager with building and maintaining partnerships with community leaders, community-based organizations, and local businesses as well as basic program administration as needed. Maintain PPGNY’s LGBTQ+ affirming referral directory and work with community engagement staff to ensure upkeep of community resource directory. Works collaboratively with other Planned Parenthood of Greater New York departments, such as external affairs and organizing, on other community-based engagement and equity initiatives. This is a full-time position located in the Corning Annex and travel is required regularly across the three counties of Chemung, Steuben and Tompkins.

· Collaborates with trainers within PPGNY to develop training and ensure consistency across the agency

· Actively engage with local LGBTQ+ and Black communities to understand their diverse needs and preferences.

· Plan and execute outreach events, workshops, and activities that promote awareness, health equity, and inclusivity.

· Establish and maintain relationships with community members, organizations, and leaders to enhance access to sexual and reproductive health (SRH) services.

· Advocate for the rights and well-being of LGBTQ+ and Black individuals, including addressing systemic barriers to care.

· Conduct outreach throughout the Cities of Ithaca, Corning, and Elmira and provide workshops at various community venues, such as community-based organizations, food pantries, laundromats, salons, as required.

· Collaborate with community organizations and stakeholders to deepen partnerships and promote inclusivity.

· Promote enrollment in Family Planning Benefit Programs (FPBP) and other healthcare initiatives.

· Build trust across cultural differences and reflect on personal identity with humility to foster strong relationships.

· Provide compassionate, non-judgmental care and ensure a safe environment for individuals seeking assistance.

· Identify and connect individuals with relevant community resources, healthcare services, and support networks.

· Stay informed about local, regional, and national services and programs that benefit marginalized communities.

· Assist individuals in accessing culturally competent resources and provide crisis support when needed.

· Maintain a working knowledge of Salesforce and other reporting platforms for documentation and reporting.

· Collaborate with internal teams to ensure consistent updates to referral lists and resource materials.

· Assist clients in making appointments and provide general referrals to health and social services.

· Offers resources and technical assistance to agencies on issues related to best practices for service delivery to LGBTQ+ persons.

· Support with the coordination and scheduling of requests for programming via phone, email and in-person.

· Complete administrative paperwork (outreach, data collection, peer education timesheets, etc.) in a timely manner.

· Maintains education/outreach logs, submits and enters required data for - weekly, monthly, quarterly and annual reports as required.

· Perform office assignments, including prep work for community/street outreach as needed.

This position requires flexibility and adaptability. In response to programmatic and grant-related needs, employees may be assigned additional responsibilities or cross-functional duties to ensure program goals, timelines, and deliverables are met.

CORE COMPETENCIES

· A demonstrated commitment to PPGNY’s mission related to bodily autonomy, health equity, gender and racial justice.

· A demonstrated commitment to learning about and enhancing practices related to racial equity and its impact on healthcare systems.

· Strong relationship building and communication skills, including an ability to work and build trust across cultural differences related to race, class, age, gender, gender identity and expression, sexual orientation, religion, ethnicity, national origin or ability; and to reflect on one’s personal identity with humility

· Ability to provide compassionate, non-judgmental and culturally responsive care across race, class, age, gender, gender identity and expression, sexual orientation, religion, ethnicity, national origin or ability; and demonstrates deep sense of accountability to patient experience

· Excellent customer service and communication skills.

· Ability to remain focused and calm in stressful situations.

· Strong boundaries when dealing with difficult or challenging clients.

· Excellent interpersonal and verbal skills.

· Ability to develop and maintain effective, professional relationships with internal and external stakeholders.

· Ability to work effectively as part of a team.

· High degree of comfort with electronic health record.

· Able to use Excel, Notion, and Word to develop regional referral lists.

· Able to input data into databases/grant reporting systems with training.

· Knowledge of the barriers faced by LGBTQ+ people in accessing health care and other human services as well as understanding of social determinants of health.

· Understanding of concepts such as assigned gender, gender identity, gender expression and sexual orientation and able to clearly explain them to others.

· Knowledge of the full range of services provided by PPGNY and how clients can best access services

· Ability to exercise sound judgment and independent decision-making skills

· Ability to produce reliable, high-quality work with minimal direct supervision

· Ability to appropriately handle confidential information

· Ability to work a flexible or extended schedule, including evening, weekends, and regional travel as operational demands require

Bachelor’s degree in social work, psychology, counseling, or a related field is preferred.

Coursework in LGBTQ+ issues preferred.

Two (2) years’ relevant experience providing navigation or related referral services.