Reproductive Health Assistant

Front Desk 

• Performs front desk functions including answering phones and greeting and checking-in patients. 

• Financial Responsibilities: a) Collects health plan authorization, insurance cards with picture ID’s, completes appropriate forms and obtains signatures per PPGP policy; b) Verifies patient’s insurance, determines patient payment responsibility at the time of service and posts all charges and payments received at the time of service to the billing system; c) Enters data accurately for patient visits and fees in EMR/EHR to increase accuracy and efficiency of claims process; d) Maintains confidentiality, prepares deposit slips, runs end-of-day reports for delivery of daily deposit to bank as instructed by the Health Center Manager; e)  Adheres to all money handling procedures, collecting co-pays and other patient payments. 

Education 

• Conducts patient educational sessions including providing informed consent counseling to ensure that the patient understands and agrees to their medical care, and that the patient makes voluntary decisions with the absence of coercion. 

• Counsels patient on options after pregnancy, including: parenting, adoption and abortions. 

• Provides clients with accurate information regarding PPGP services, including questions pertaining to contraception, options, and funding sources. 

Laboratory 

• Practice proper patient identification, label vials with patient names and dates. 

• Determine best method for drawing blood depending on the patient and collect blood samples from patients. 

• Prepares laboratory specimens; performs basic laboratory tests on the premises; disposes of contaminated supplies; sterilizes medical instruments; and performs other procedures as requested. 

• Comply with health center policy on leaving samples for transportation to laboratory. 

• Conducts tests according to the Clinical Laboratory Improvements Amendments (CLIA) standards and adheres to OSHA regulations when handling biological matter. 

• Practice infection control standards at all times when working with patients and equipment. 

Patient Care  

• Verifies patient information by interviewing patient; reviewing and/or recording medical and social history; taking vital signs; confirming purpose of visit or treatment, and reviews medications and allergies.  Completes records by recording patient examination, treatment, and test results. 

• Prepares patients for the health care visit by directing and/or accompanying them to the examination room; provides examination gowns and drapes; helps them to position themselves for the examination and/or treatment; arranges examination room instruments, supplies, and equipment. 

• Supports patient care delivery by assisting health care providers during examinations; prepares laboratory specimens; performs basic laboratory tests on the premises; disposes of contaminated supplies; sterilizes medical instruments; and performs other procedures as requested 

General Essential Job Functions 

• Supports patient care delivery by assisting health care providers during examinations 

• Maintains technical knowledge by attending educational workshops, reviewing professional publications, and participating in relevant webinars.  Understands and complies with Child and Minor Abuse identification and reporting. 

• Maintains confidentiality of all agency information, employee nonpublic personal information (NPI) and personal health information (PHI), as well as records directly or indirectly identifying any per­son currently or formerly receiving services from PPGP. Complies with regulations regarding patient rights. 

• Adheres to PPGP policies regarding professionalism, minimizing patient wait time in the Health Center and on the phone, adhering to the system to address patient complaints, and implementing patient satisfaction surveys following each visit.  

• Supports and carries out PPGP’s Mission: upholding the standards of high quality sexual and reproductive healthcare; provides education that promotes informed proud and authentic sexuality; influences the culture through advocacy to ensure equality in reproductive and sexual decision making.  

• Supports the onboarding of teammates

• Additional responsibilities will be assigned as needed to maintain and improve effective functioning of the Health Services department and to advance PPGP’s mission.  All job responsibilities will be carried out under the direction of PPGP’s policies and procedures. 

Adapting and Developing    

• Growth Mindset: People with a growth mindset believe that they can improve their skills and knowledge with effort, which they can apply to improving the organization’s patient care, financial performance, and KPIs.  They are more likely to see challenges as opportunities to learn and grow.     

• Feedback: Regularly gives and receives feedback to improve individual, team, and organizational performance in a manner that creates a culture of trust.    

• Resilience: Capacity to remain flexible in thoughts, feelings, and behaviors when faced with disruptions, or extended periods of pressure, to emerge from difficulty stronger, wiser, and more able.    

Effective Execution    

• Initiative: Takes proactive steps to improve personal, team, and organizational performance within the bounds of policies and procedures without waiting for direction.    

• Analyzes Problems and Identifies Solutions: Uses critical thinking to assess challenges, consider diverse perspectives, and develop practical solutions.    

Leadership    

• Coaches and Develops Talent: Shares experience, provides constructive feedback, and encourages reflection to maximize performance and realize potential. Coaches, trains, and guides team members to foster learning and personal growth.      

• Motivate Others: Conveys a sense of purpose and enthusiasm that engages others and creates an environment where people are inspired to do their best.    

• Diversity, Equity, and Inclusion: Demonstrates a commitment to equity and inclusion through observable behaviors, setting the example for others, and participating in affiliate initiatives. Engages in personal and professional development on issues related to diversity, equity and inclusion.    

Promotes Teamwork    

• Lifts People Up: Encourages and empowers colleagues, fostering a positive and collaborative environment.      

• Collaborates with Others: Works effectively with others to achieve shared goals through communication, valuing diverse perspectives, and contributing to collective success.    

• Fosters Communication: Promotes open, honest communication to ensure clarity, trust, and alignment toward shared goals.    

Sets the Example    

• Personal Accountability: Takes responsibility for actions, decisions, and performance to ensure reliability and support team success. Acknowledges mistakes and takes steps to resolve them. Follows through on commitments.   

• Demonstrates Integrity: Values and attends to rules, policies, and procedures and adheres to formal codes of conduct and informal, yet widely accepted, social standards.