Lead Reproductive Health Assistant - Waukegan

1. Provide direct patient care as scheduled, in compliance with all Planned Parenthood of Illinois protocols and procedures, to include: 

1. 1. educating and counseling patients in reproductive health matters,  

1. 1. performing routine lab tests,  

1. 1. maintaining medical records and logs; ensuring lab logs are accurate, up to date and in compliance,  

1. 1. scheduling patients and responding in a professional manner to the needs of the patients,  

1. 1. participating in health center efforts to achieve medical visit and productivity goals. 

1. Assume operational responsibility for the Health Center activities in the absence of Health Center Management, including supervising RHA staff, and assuming responsibility for the efficient functioning of daily health center operations by ensuring patients are seen in a timely manner according to benchmarks and being a patient advocate to ensure patients’ needs are met at the time of visit. 

1. Provide RHA training and development as assigned by the Health Center Manager based on their skill proficiencies.  

1. Reporting inventory shortages and needs to the Health Center Management. 

1. Assist in the preparation for health center audits. 

1. Practice a market and customer-oriented approach to health care delivery, including the identification of trends and issues relevant to the local community and health care industry, the health center, and to Planned Parenthood of Illinois in general.   

1. Participate in responding to and maximizing organizational benefits resulting from trends identification.  

1. Demonstrate an understanding of and commitment to remain informed about PPIL protocols, policies, and procedures. 

1. Demonstrate an understanding of and commitment to PPIL core values of access, activism, care, confidentiality, diversity, excellence, integrity, respect, self-determination, and stewardship; practice these values in relations with internal and external customers. 

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   Demonstrate proficiency in all appropriate RHA job responsibilities. Provide direct care as scheduled. 

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   Partner with the Regional Director to manage health center activities in the absence of Health Center Management, including proactively responding to problems, complaints, or issues which arise during business. 

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   Assist management to ensure efficient functioning of daily service operations including clinic flow, patient scheduling and provision of care 

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   Assist in the clerical and informational tasks related to proper follow-up of patients according to the protocols and procedures of PPIL. 

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   Process records, logs and be accountable for money as directed and assigned by the health center manager. 

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   As assigned, coordinate inventory maintenance and ordering of lab supplies in conjunction with health center manager/assistant manager. 

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   Take personal responsibility to remain informed about family planning and abortion services, other services offered by PPIL, and PPIL protocols, policies and procedures, to give regular feedback to the Health Center Manager regarding training and continuing education needs. 

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   Other duties as assigned. 

The physical characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to sit, walk, talk, read, see and hear. The employee is frequently required to use hands and fingers to type, handle, or feel and reach. The employee is regularly required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds.