Senior Director of Operations

Role: Senior Director of Operations, TPC Homes Reports to:  Executive Director, TPC Homes Program:  Administration Department: Housing Development Location: Los Angeles Setting: Hybrid with main office at 2116 Arlington Ave., Los Angeles, CA 90018 Schedule:  Monday – Friday, 9:00 am - 5:00 pm Status:  Full Time Exempt Compensation:  $110,000-$140,000, commensurate with experience Benefits:  Medical, Dental, Vision, Retirement Planning (403b), Employee Assistant Program (EAP), etc. Summary TPC Homes is the housing development and property management affiliate of The People Concern, one of LA's most respected homeless services organizations. We create and operate high-quality, affordable and supportive housing for people experiencing or at risk of homelessness—because housing isn't just shelter, it's the foundation for stability and dignity. We're at an exciting inflection point. We've grown from concept to 200+ units and have a pipeline that will triple our portfolio over the next 3 years. LA is experiencing an unprecedented shift in its approach to affordable housing, and we're positioned to be a significant part of the solution. The Senior Director of Operations will build the operational backbone that allows TPC Homes to scale its impact without sacrificing quality. You'll create the infrastructure, systems, processes, and compliance capabilities that enable our team to operate at best-in-class standards. When we operate housing excellently, we're not just running buildings; we're providing stability for people rebuilding their lives. This is a builder role for someone who thrives creating systems from scratch rather than maintaining existing ones. You'll work collaboratively with other senior leaders on our team to create the portfolio-level infrastructure that enables our team to excel and hundreds to move into high-quality, stable housing where they can thrive. Essential Duties and Responsibilities Operational Infrastructure Development Design and implement portfolio-level systems for finance, compliance, and performance management that create consistency and scalability. Build reporting dashboards and KPIs for actionable visibility into portfolio performance. Optimize software and data tools to drive real-time insight. Create standard operating procedures and documentation; strengthen audit readiness and compliance infrastructure. Build TPC Homes' real estate-specific operational capacity while strategically leveraging The People Concern's organizational support. Portfolio Performance Management Maintain portfolio to industry benchmarks for occupancy, turnover, expense ratios, and resident satisfaction through systems and support. Partner with property management team to implement operational best practices that enable property-level excellence. Ensure portfolio-wide compliance with LIHTC, HUD, and all regulatory requirements. Build analytics capabilities that translate data into actionable performance improvement and stronger underwriting of new opportunities. Manage relationships with external finance, accounting and legal consultants. Strategic Operations Leadership Serve as a strategic partner to the Executive Director on organizational planning, growth readiness, and operational strategy. Own key organizational functions such as compliance, risk management, insurance, and audit preparation Support the development pipeline by building systems that smoothly transition new properties from construction to operations. Interface between TPC Homes' real estate-specific needs and The People Concern's infrastructure. Contribute to board and investor reporting on operational performance and organizational health. Required Qualifications 7-10 years in affordable housing operations at the corporate level. Proven track record of building or substantially improving operational systems and infrastructure in growing organizations. Deep expertise in industry best practices and compliance. Strong financial and analytical skills; comfortable with budgets and operational metrics. Experience with Yardi or similar management software platforms and leveraging technology for operational insight. Excellent project management, process design, and organizational skills. Thrives creating systems from scratch rather than maintaining existing ones; energized by building infrastructure in ambiguous environments. Leads through collaboration—builds infrastructure that enables people rather than constrains them. Emotional intelligence and maturity to professionalize operations while respecting existing expertise and relationships. Connects operations to mission—understands that operational excellence directly impacts resident outcomes. Operates independently and creates clarity from ambiguity without needing extensive direction. Preferred Qualifications Experience working with supportive housing populations or high-acuity residents. Track record of professionalizing operations and formalizing systems in a growing organization. Understanding of both housing development and ongoing property operations. Bachelor's degree preferred. Why TPC Homes Mission clarity: Everything you build directly supports housing vulnerable Angelenos. Real autonomy: Own how we run while the Executive Director focuses on growth. Builder's opportunity: Create systems your way rather than inherit someone else's approach. Growth trajectory: Be part of an organization scaling rapidly in a field that desperately needs capacity. Tangible impact: Visit properties, meet residents, see the direct connection between your systems work and changed lives. Organizational backing: The People Concern's 50+ year track record provides stability and resources. Work Environment A hybrid work environment combining office-based work at Arlington Administration Headquarters and regular property site visits across Los Angeles. Will be required to travel to different local sites and work with teams at various properties (Southern California area). Regular collaboration with property management, asset management, and the senior leadership team requires in-person presence. May need to respond to occasional operational emergencies or urgent compliance matters outside standard business hours. Regularly required to sit, stand, and occasionally lift or carry up to 25 pounds on a regular basis. Will work with properties serving formerly homeless and high-acuity populations; comfortable working in supportive housing environments. Current, valid California Driver's License with an acceptable driving record.