Health Center Manager

IronboundPermanent Full-timemid

OtherHealth Center Manager

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Quick Summary

Key Responsibilities

Supervisory Duties: 1. Responsible for interviewing, scheduling, training and peformance management of clinic (health center)staff,

Technical Tools

OtherHealth Center Manager

Under the general supervision and direction of Director of Nursing, health center manager manages the daily operations of the clinic. Includes meeting productivity standards by overseeing the provision of clinical services to clients as needed to facilitate efficient clinical operations, supervising staff, and auditing to ensure regulatory compliance.

Responsibilities include:

Responsibilities

~1 min read

→Establishes and monitors the appointment schedule and works with the Call Center to notify patients, staff, clinicians and volunteers of clinic closings and schedule changes.

→Conducts staff meetings monthly (and as necessary)to advise staff of changes in policy or procedure, the progress of the clinic in meeting its objectives and to update staff on agency communications and operations.

→Participates in quality assurance activities and meets established QA deadlines.

→Attending relevant conferences, seminars, department in-services & prepares a written summary as indicated.

→Assists with preparation of budget, level of service projection and annual work plan as requested

· Leads staff in resolving customer problems.

-Models exemplary and culturally competent customer service. Utilizes customer satisfaction surveys as an opportunity to identify areas for improvement and addresses issues raised by surveys.

-Holds clinical staff accountable to specific measurable customer service standards (e.9. through annual performance monitoring and implementing corrective action plans when customer service expectations are not being met). '

-Ensures that the health center meets productivity standards with a focus on continuous improvement of productivity measures. Assists VP Health Services in developing a center budget including patient and visit projections. Responsible for identifying and implementing revenue enhancement and cost saving measures

401(k)

401(k) matching

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Referral program

Vision insurance

Legalshield