Ppsat2mo ago

Quality Assurance Nurse

All Locations (WV, VA, SC, & NC))RemoteFull-Timemid

OtherQA & TestingQuality AssuranceQuality Assurance Lead

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Quick Summary

Overview

What’s Interesting About This Role The Quality Assurance Nurse works in partnership with, and under the direction of, the Risk and Quality Management Director and the Administrative Manager of Centralized Follow-Up (CFU).

Technical Tools

OtherQA & TestingQuality AssuranceQuality Assurance Lead

What’s Interesting About This Role

The Quality Assurance Nurse works in partnership with, and under the direction of, the Risk and Quality Management Director and the Administrative Manager of Centralized Follow-Up (CFU). This role supports key Risk & Quality Management (RQM) functions within Clinical Services and patient follow-up.

The Quality Assurance Nurse is responsible for identifying documentation issues through accurate medical record auditing and providing actionable recommendations to improve clinical compliance. This position plays a critical role in promoting patient safety and ensuring the delivery of high-quality care.

The Quality Assurance Nurse must be able to work both autonomously and collaboratively with leadership and clinical teams, including the Chief Medical Officer, Clinical Director of Family Planning, Health Center Managers, Clinicians, and Registered Nurses across the affiliate.

Position Details

Location: Remote or Hybrid

Hybrid options: With the service areas of NC, SC, or VA only (dependent on available facility space)

Remote options: Within the service areas of NC, SC, VA, WV, OH, or PA.

Schedule: Full-Time, Monday–Friday, 9:00 AM–5:00 PM (40 hours/week)

Work Distribution:

75% chart audits and audit-related tasks

25% patient follow-up responsibilities

You believe reproductive health care is essential to every person’s overall health, well-being, and quality of life

Experienced working with multiple state regulatory requirements

Comfortable collaborating with staff at all levels of an organization

Results-oriented with the ability to work independently

Enjoy structured, detail-oriented, and repetitive work

Highly organized with strong attention to detail

Excellent time management and prioritization skills

Able to work both autonomously and collaboratively

The Quality Assurance Nurse performs a wide range of duties, including but not limited to:

Conduct chart audits for patient encounters using affiliate-specific guidelines and clinical knowledge to ensure accurate and compliant medical record documentation

Develop or revise audit tools in collaboration with relevant staff, as needed

Identify opportunities to improve documentation quality and clinical compliance

Contribute to communication and training plans to address identified deficiencies

Serve as a quality assurance and compliance resource during training initiatives, as requested

Maintain regular communication with appropriate staff regarding audit findings and trends

Support Contact Center Patient Access Representatives by addressing patient questions, performing initial assessments, and providing education and support as appropriate

Respond to patient inquiries related to healthcare services, including reproductive health care, STI services, birth control, primary care, gender-affirming hormone therapy (GAHT), and medication and surgical abortion, while maintaining strict confidentiality

Triage laboratory results for all providers, prioritizing urgent notifications

Initiate care pathways based on PPSAT Medical Standards & Guidelines (MS&Gs) and CFU RN Standing Orders

Communicate results and next steps to Clinicians, Health Care Assistants, Clinical Director of Family Planning, and Health Center Managers as appropriate

Support systems for task management, follow-up, and interdepartmental coordination

Contribute to a positive work environment through collaboration, initiative, and problem-solving

Adhere to affiliate policies, procedures, meeting requirements, and training expectations

Perform other duties as assigned

Bachelor’s degree in nursing from an accredited institution

Current Registered Nurse license in one of the service area states (SC, NC, VA, WV, OH, or PA) or a compact member state

Minimum of 4 years of experience as a Registered Nurse

At least 2 years of high-volume Electronic Health Record auditing experience in a healthcare setting

Familiarity with industry-standard auditing practices

Strong ability to interpret written guidelines related to compliance

Exceptional attention to detail and accuracy

Strong organizational and time management skills