precoroinc~23d ago

Customer Onboarding Manager

Ukraine·Kyivmid

OtherCustomer Onboarding Manager

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Quick Summary

Overview

Precoro is an innovative AI-powered procurement centralization & automation platform, helping companies eliminate manual tasks and control purchasing activities across all subsidiaries.

Requirements Summary

Advanced English proficiency. Understanding of project management, training, and presentation Strong communication skills and ability to explain complex concepts simply. Proven ability to build trust and foster collaboration with teams and clients.

Technical Tools

excelslackcustomer-successproject-managementsaas

Strong communication skills and ability to explain complex concepts simply.

Proven ability to build trust and foster collaboration with teams and clients.

Analytical skills to research, structure, and present information effectively.

Hands-on experience with Excel or Google Sheets to work with metrics and data.

Problem-solving mindset and curiosity to learn and grow.

Experience working with clients from the UK, US, or Europe.
Understanding of business processes (finance, procurement).
Education in economics, finance, management, or related fields.
Familiarity with SaaS or ERP Systems.

Responsibilities

~1 min read

Guide accounts from point of sale to full product adoption.
Conduct discovery sessions to identify goals, expectations, and challenges.
Build trust and maintain open communication with stakeholders.

Create tailored onboarding workflows and ensure timely go-lives.
Coordinate tasks, timelines, and deliverables with internal teams and clients.
Assist with initial setup and post-implementation changes.

Deliver product training via webinars, workshops, or one-on-one sessions.
Develop user-friendly materials: guides, FAQs, videos, and more.
Enable clients to leverage key platform features independently.

Partner with Sales, QA, and Customer Success teams for seamless transitions.
Translate customer feedback into actionable product improvements.
Monitor data and metrics to refine processes and deliver superior experiences.

Deeply understand Precoro’s platform, onboarding workflows, and client needs.
Build strong relationships with internal teams.
Begin managing at least 3 onboarding projects independently

Successfully complete at least 9 onboarding projects.
Understand business processes, identify gaps, and propose workable solutions or workarounds
Create new enablement resources to enhance client success (e.g., guides, videos) to improve client enablement.

What to Expect:

Intro-call with our recruiter (45 minutes)
Test task.
Interview with the hiring manager (60 minutes).
Test days.

The trial period will last 3 months, after that, you’ll get lots of congratulations!

Join the Precoro team and let’s create innovation together! 🤩

We truly appreciate every application, but will reach out only to candidates whose profiles align with the role.