CUSTOMER SERVICE SPECIALIST

### CUSTOMER SERVICE SPECIALIST ### COMMUNITY EDUCATION SERVICES ### 8A TO 4:30PM INCLUDES WEEKENDS & HOLIDAYS ### FULL TIME / 80 HOURS PER PAY PERIOD ### ### The Customer Service Specialist (Greeter) is responsible for creating and maintaining a positive first impression to the customers by acting in the role of meeting, greeting, directing, and assisting patients, visitors, medical staff, and employees who come to the facility. ### Education ### Minimum Level of Education Required: High School completion / GED ### ### Experience ### Minimum Level of Experience Required: No prior job-related work experience ### Preferred experience: Prior experience in a healthcare setting is preferred ### ### Knowledge/Skills * ### Strong interpersonal skills required, with the ability to deal with difficult situations while remaining calm and professional. * ### Demonstrate outstanding customer service skills. * ### Demonstrate problem solving skills and compliant resolution skills. * ### Strong oral skills required, with the ability to interact with employees from all levels of the organization. * ### Ability to maintain professionalism in a high stress environment and manage multiple tasks while remaining focused on the overall delivery of service to our customers. * ### Must exhibit compassion and ensure equitable treatment of customers from all economic and social levels, race, or culture.