LEAD PATIENT ACCTS ASSOC

Position: Lead Patient Account Associate Department: PFS REFUNDS AND CREDITS Shift: 8:00 am – 4:30 pm / 8-hour shift length Status: Full-time/ 80 Hours Per Pay Facility: Fidelity Health Building EDUCATION Minimum Level of Education Required: High School completion / GED Additional requirements: * Type of degree: N/A * Area of study or major: N/A * Preferred educational qualifications: Healthcare or Business Associates Degree preferred. * Position specific testing requirement: N/A LICENSURE / CERTIFICATION / REGISTRATION · N/A EXPERIENCE Minimum Level of Experience Required: 5 - 7 years of job related experience of job related experience Prior job title or occupational experience: Healthcare billing, collections, or access experience or banking collections experience. Prior specific functional responsibilities: N/A Preferred experience: N/A Other experience requirements: N/A KNOWLEDGE / SKILLS * Typing accurately 30-40 words per minute accurately required. * Familiarity with Microsoft Word and Excel required. * Basic knowledge of accounting principles, including debits and credits required. * Ability to alphabetize and compare names and numbers required. * Ability to review work for detailed accuracy and completeness required. * Basic math skills including percentages required. * Medical terminology preferred. * Customer Focus (15): is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. * Integrity and Trust (29): is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain * Dealing with Ambiguity (2): can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty. * Interpersonal Savvy (31): relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably. * Time Management (62): uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.