Clinical Site Representative

At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our domestic and global clinics, have allowed us to lead the change against “we caught it too late again".

We are looking for a Clinical Site Representative to join our team! Our ideal candidate will have prior customer service experience. You should be eager to contribute to an innovative clinical study project aimed at advancing the science and practice of preventive medicine. This project involves offering and studying Proactive Screening Whole-Body MRI Examinations (“Prenuvo Scans”) in the setting of a Prenuvo-sponsored clinical study operated out of the Hercules Research Center site at 118 Arsenal Yards Blvd, Watertown, MA 02472). 

Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people’s lives!

As a Clinical Site Representative, you will conduct consultative pre-recruitment calls with potential patient participants interested in undergoing the Prenuvo scan and participating in the research study. You will prescreen their research study eligibility based on predefined inclusion and exclusion criteria, and follow-up to schedule formal on-site study recruitment, enrollment and scanning appointments with the clinical’s Research and Clinical Teams. The role includes continuing to ensure a smooth and positive experience for participants after booking their appointments including through on-site check-in and then post-scan follow-up - ensuring they feel well-taken care of throughout their journey. You will prioritize their well-being throughout the process, this is our top priority!

• Experience with patient care, such as a background in nursing, could be an asset
• Prior experience in customer service would be expected to be a benefit
• Strong, outgoing team players with genuine empathy for patients
• You’re reliable and self-motivated - excited by fast-paced work, and are able to work well under pressure
• Strong interpersonal skills - ability to communicate in a professional and courteous manner with patients, coworkers, management, and medical professionals
• Be a fast-learner who retains information and adapts quickly
• Ability to multitask and prioritize in a fast-paced environment
• Professionalism - you will personify the welcoming face of our clinics and services, preserving patient well-being and confidentiality above all other priorities
• Understanding and exhibiting a high emphasis on patient privacy and confidentiality
• Exceptional time management skills, exhibiting sound judgment, and the ability to multi-task is paramount
• Passion for the Prenuvo clinical mission and the scientific endeavor of this clinical research study

First: we are Pioneers

• Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding.

Second: we are Platform-Builders

• We’re always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what’s ahead – in a mindset of ownership and duty to our mission.

Above all: we are Patients

• We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients’ lives, and we won’t stop till everyone can benefit from our work.