Patient Liaison - Medical Receptionist

At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient-centric experience across our global clinics, have allowed us to lead the change against “we caught it too late again".

Help reshape the world through proactive healthcare while working with cutting-edge technology and high performing teams with deep expertise - join us to make a difference in people’s lives!

• →Patient Check-In, Registration, and Check Out
• →Welcome patients and visitors, ensuring a warm and professional first impression.
• →Verify patient identity, and required documentation.
• →Assist patients with completing registration and intake forms as needed.
• →Educate patients on post-scan expectations.

• →Patient Appointments: 
• →Ensure our patients have timely access to care.
• →Book, reschedule, and cancel patient appointments as necessary.
• →Send appointment reminders and pre-scan communication to patients.
• →Liaise with Healthcare Providers
• →Keep the lines of communication open to support our patient care.
• →Support clinical teams by managing key administrative tasks.

• Escort patients to and from dressing rooms, maintaining privacy, dignity, and a calm, unhurried pace.
1. Communication and Coordination
• Serve as a liaison between patients, providers, technologists, and clinical staff.
• Ensure the front desk area is organised, stocked, and operates efficiently.
2. Customer Service Excellence
• Address patient concerns or complaints with empathy and professionalism.
• Encourage patient feedback and foster a positive clinical experience.

• Maintain patient records to keep data accurate and up-to-date.

• Follow up with patient requests.
• Submit satisfaction surveys to patients.
• Distribute patient reports as they become available.
• Call patients to inform them of their report availability.
• Assist Prenuvo clinician consultation scheduling.

• Experience: At least 1+ year in customer service, preferably in a healthcare or related field.
• Initiative: A self-starter who takes ownership of their training and development.
• Work Ethic: Punctual, dependable, and committed to excellence in medical and customer care.
• Flexibility: Availability to work varied hours, including weekdays and weekends as needed.
• Efficiency: Ability to manage priorities in a fast-paced environment while addressing patient concerns with sensitivity and care.
• Team Player: Works collaboratively while maintaining a pleasant and professional demeanor with patients and colleagues.

• Previous experience in private healthcare or as a Health Care Assistant.
• Previous experience in hospitality or customer service.
• Proven experience as a Medical Receptionist, Front Office Representative, or similar role.

• Exceptional interpersonal and communication skills.
• Attention to detail and a commitment to high standards of excellence.
• Strong organisational skills and the ability to adapt to change.
• Problem-solving and decision-making abilities.
• Passion for patient care and creating memorable experiences.
• Emotional intelligence to manage emotions effectively and foster teamwork.

• The Patient Liaison position requires individuals to stand for extended periods to ensure outstanding in-clinic patient care and experience. The role may also require frequent movement between floors of the building. The ability to do so safely and regularly is important. Reasonable adjustments will be considered in line with the Equality Act 2010. 
• This is a full-time, salaried role based on 40 hours per week, typically worked across 5 days.
• You will be entitled to a minimum 30-minute unpaid lunch break each working day, to be taken away from the front desk where possible.
• Additional short breaks may be provided in line with clinic policy.

First: we are Pioneers

• Transforming healthcare requires divergent thinking, bias for action, disciplined experimentation, and consistent grit and determination to maintain momentum. This journey is as challenging as it is rewarding.

Second: we are Platform-Builders

• We’re always building foundations that allow us to achieve tomorrow more than we did today. We never lose sight of what’s ahead – in a mindset of ownership and duty to our mission.

Above all: we are Patients

• We could all be the next person who walks through our very doors, seeking clarity or peace of mind. We are proud of our impact on our patients’ lives, and we won’t stop till everyone can benefit from our work.