Account Development Coordinator

Prezzee is a global leader in digital gifting and payments, having sold over 140 million gift cards through partnerships with more than 1,500 brands and serving over 6 million customers worldwide. Our mission is to change lives through the power of giving — leveraging borderless payment technology and innovative digital solutions to help people connect and create memorable moments that truly matter.

The Account  Development Coordinator plays a key role in supporting the growth of Prezzee’s B2B customer base by managing and engaging a large portfolio of existing and prospective accounts. This role combines sales coordination, client engagement, and operational support to deliver a seamless customer experience while identifying opportunities to grow revenue.

• Manage and proactively engage a portfolio of existing and prospective B2B customers
• Develop targeted outreach strategies aligned to seasonal demand, key buying periods, and customer needs
• Analyse customer behaviour, engagement trends, and market insights to identify growth opportunities
• Identify and action upsell, cross-sell, and account development opportunities across Prezzee’s product offering
• Re-engage dormant customers through structured follow-up and relationship-building activity
• Support day-to-day client enquiries and act as a key contact for account-related support
• Assist with customer onboarding, account setup, and product implementation to ensure a smooth experience
• Educate customers on Prezzee’s gifting solutions, platform features, and program options
• Provide administrative support including order processing, reporting, CRM updates, and platform guidance
• Work closely with Sales, Marketing, Product, Customer Care, and Technology teams to support customer success

• Background in Sales or Customer Service is a bonus
• Strong customer engagement and satisfaction across managed accounts.
• Reactivation and growth of previously inactive accounts.
• Identification of upsell opportunities and contribution to pipeline growth.
• Accurate CRM data management and clear reporting.
• Effective collaboration with internal teams to deliver a high-quality client experience.
  
  

This is hybrid role, in office 3 days a week, based in Melbourne CBD.