Assistant Association Manager

Priestley Management Company has been a leader in community association management since 1990. Our mission is to provide superior customer service while preserving, protecting and enhancing the value of our customer’s asset. We achieve this using a team approach to provide the following services to homeowner associations throughout North Carolina: physical property management, financial services, administrative services and technology services.

We are currently seeking an Assistant Association Manager for our Wilmington office.

• Assist with coordinating, performing, and documenting community inspections for capital improvements/maintenance projects and/or violations

• Understand community governing documents, architectural guidelines, maintenance responsibilities and policies

• Communicate with customer service team on creating, managing, and closing work orders

• Handle violation letters and fines, close violations

• Communicate with board members, committee members, and homeowners

• Handle architectural request documentation and correspondence with committee members and homeowners

• Fulfill questionnaire orders

• Track and update Association insurance

• Track and update vendor insurance and information

• Manage clubhouse rentals

• Manage clubhouse/pool access systems

• Scan and maintain association files

• Update Board information, committee directories, and FAQs

• Assist in preparation of board meeting packages, community mailings, and meeting scheduling

• Provide support creating newsletters and community notices

• Update Association websites including monthly financials, board/annual meeting minutes, calendar events, amendments to guidelines/governing documents,

• Strong written and verbal communication skills

• Strong conflict resolution skills

• Strong customer service skills

• Strong multi-tasking and time management skills

• Strong organizational skills with keen attention to detail

• Experience with Microsoft Office