Primee25d ago

IT Assistant (Contract)

Milwaukee · Milwaukee · MilwaukieContractmid

OtherAssistant

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Quick Summary

Overview

Who We Are Stoner Electric, a Prime Electric company, has been a leading commercial electric company in the Pacific Northwest region for over 50 years.

Technical Tools

OtherAssistant

Who We Are

Stoner Electric, a Prime Electric company, has been a leading commercial electric company in the Pacific Northwest region for over 50 years. We specialize in delivering high-quality electrical contracting services to clients of all sizes. As electrical experts, we have established ourselves as leaders in our region across all facets of electrical contracting. Our experience and capabilities enable us to collaborate with clients throughout the entire lifecycle of their electrical systems, from pre-construction and design services to construction and maintenance.

Under general supervision, performs a variety of computer- and network-related tasks in support of the organization’s information technology function.

Provides technical assistance and support for incoming queries and issues related to computer systems, software and hardware, including installation and configuration

Responds to questions/helpdesk tickets, whether in person, over the phone or via email

Triage and assign helpdesk tickets to the team as they arrive

Installs, modifies and repairs computer hardware and software

Deploys and cleans-up computers, mobile devices, and computer peripherals

Maintains current and accurate inventory of technology hardware, software and resources

Complies with and enforces internal policies, processes, and procedures

Complies with the PRIME Safety Program – learns and follows safety regulations, procedures and safe work practices

Performs other duties as requested

Associate’s degree (A.A.) or equivalent from two-year college or technical school OR at least one year of related experience and/or training; or equivalent combination of education and experience

A foundational understanding of how software and operating systems work

Excellent listening, communication and problem-solving skills

Strong attention to detail with the ability to organize, prioritize and manage multiple tasks within set deadlines

Ability to think logically and analytically while maintaining a strong customer focus under stressful situations