National Account Support Specialist - Fortress

United StatesNormalmid

OtherSupport Specialist

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Quick Summary

Overview

National Accounts Support Specialist Location: Irving, Texas (Corporate Office) Company: PrimeSource Building Products, Inc. PrimeSource Building Products, Inc.

Technical Tools

OtherSupport Specialist

Responsibilities

~1 min read

→Monitor National and Major Account orders (including special orders) from entry through shipment to meet customer delivery expectations.
→Ensure partner routing, labeling, and compliance requirements are followed; proactively identify and resolve issues that could result in chargebacks.
→Investigate, dispute, and resolve compliance fines prior to remittance deductions, partnering with internal teams and customer contacts as needed.
→Maintain and improve item setup/content across customer platforms; support .com onboarding and ongoing data accuracy that populates customer sites.
→Upload daily inventory and other required feeds to customer/partner platforms to support ordering and availability accuracy.
→Manage internal SAP order blocks and coordinate resolution to keep orders moving while protecting customer commitments.
→Coordinate new store orders to support store openings, ensuring complete and on-time shipment.
→Resolve customer inquiries and delivery issues; document actions, follow through to closure, and communicate status updates.
→Prepare and distribute routine reporting (e.g., weekly POS reporting) and maintain accurate records to support the National Accounts team.

Requirements

~1 min read

Associate or bachelor’s degree (2- 4 years), or an equivalent combination of education and experience.
1+ year of sales support, customer service, order management, or related experience.
Advanced Excel skills (required), including the ability to create and maintain reports.
Strong attention to detail with the ability to prioritize, multi-task, and follow processes in a fast-paced environment.
Professional, confident communication skills (phone and email) and the ability to build productive internal and external relationships.

Experience managing National Account compliance, chargebacks, and/or routing guide requirements.
SAP experience, including order blocks and order management workflows.
Customer platform/content management experience (item setup, product content, data feeds, eCommerce onboarding).
Photoshop (or similar) experience.
Knowledge of the building materials industry.