Senior Account Director (Freelance)

Lead and oversee large, complex portfolios of business, ensuring delivery, growth, and client satisfaction

Build and manage high-performing teams, mentoring and developing 1–3 direct or indirect reports

Anticipate potential challenges across accounts and proactively develop solutions to mitigate risk

Drive strategic client conversations, shaping how clients think about their business and marketing approach

Build and maintain relationships with senior and executive-level stakeholders, including SVP and C-level contacts

Expand relationships beyond marketing teams, engaging cross-functional client partners to drive broader impact

Identify and pursue opportunities to cross-sell and up-sell services, contributing to sustained business growth

Forecast revenue and oversee financial performance, ensuring alignment with client budgets and internal targets

Partner with clients to understand long-term roadmaps and recommend solutions with clear strategic trade-offs

Provide high-level, actionable feedback to internal teams, representing multiple stakeholder perspectives and elevating work quality

Step in to resolve team or client challenges, unblocking issues and ensuring forward momentum

Lead and contribute to Quarterly Business Reviews (QBRs), including presenting strategic insights and guiding future planning

Support MLR (Medical, Legal, Regulatory) processes as needed, ensuring compliance within complex engagements

Delegate work effectively across the team, aligning responsibilities with skill level and development goals

Lead and develop a small team of junior and mid-level team members, fostering growth and accountability

Guide financial planning discussions, helping clients prioritize spend and manage future budget allocation

Foster a culture of accountability, collaboration, and continuous improvement within the team

Step into executional or tactical work when necessary to maintain continuity and delivery

Bachelor’s degree in business, marketing, advertising or related field plus 12+ years of experience in account management, client services,  in a pharmaceuticals or life sciences environment 

Demonstrate the ability to lead large, complex accounts with multiple stakeholders and workstreams

Show advanced strategic thinking, with the ability to influence client direction and business decisions

Build strong, trusted relationships with senior and executive-level client stakeholders

Exhibit excellent leadership skills, including team development, coaching, and performance management

Demonstrate strong financial acumen, including forecasting, revenue management, and long-term planning

Identify and act on opportunities for organic growth, including cross-sell and up-sell initiatives

Communicate complex ideas clearly and persuasively, both internally and externally

Delegate effectively, balancing team growth with business needs and avoiding over- or under-management

Navigate ambiguity and complexity with confidence, providing clear direction to teams

Collaborate effectively across cross-functional teams and client organizations

Maintain a proactive, solutions-oriented mindset with the ability to anticipate and address challenges early

Show a willingness to take on broader leadership responsibilities, including managing larger teams or business units