Sr. Manager of Member Engagement

Private Health Management (PHM) supports people with serious and complex medical conditions, helping them obtain the best possible medical care. We guide individuals and families to top specialists, advanced diagnostics, and personalized care. Trusted by healthcare providers and businesses, PHM offers independent, science-backed insights to help clients make informed decisions and access the best care. 

• Establish a scalable engagement operating system with documented processes, reporting, and accountability measures.  

• Improve engagement performance, utilization, and inbound case volume through data-driven strategy and outreach optimization.  

• Build, coach, and lead a high-performing RN outreach team capable of delivering consistent member experiences across accounts.  

• Create visibility into engagement performance and translate insights into actionable recommendations for business leaders.  

Private Health Management is a remote company with employees around the United States. We’re committed to providing a thoughtful, transparent interview experience and meaningful opportunities to get to know our company, mission, and wonderful teammates through fully remote interviews. If your application is selected for interviews, you’ll hear from a member of our recruiting team to schedule next steps. Interviews will also include the hiring manager, peers, and often an executive from the department. PHM uses AI-enabled tools at certain points in the recruiting process to help identify and evaluate top talent; however, all hiring decisions are made by human reviewers. 

Have a quick question about the role? Email careers@privatehealth.com or simply apply here.