Quality Assurance Specialist

COMPANY INFORMATION

Probi® is a global leader in biotic solutions, dedicated to researching, manufacturing, and delivering high‑quality biotics for dietary supplements and functional food and beverage applications. Rooted in science, and working closely with customers and research partners, Probi aims to empower people worldwide to take control of their gut microbiome, helping them live healthier, longer lives.

Founded in 1991 in Sweden, Probi has grown to serve more than 40 markets and holds numerous global patents. As part of Symrise AG, the company benefits from expanded capabilities, resources, and worldwide reach, further strengthening its position as an innovation leader in the biotics category.

Why Us? Because We're Not Just a Company; We're a Community:

• People Focus: Probi isn't just about products; it's about the people behind them. Join a community that values collaboration, diversity, and the unique contributions each team member brings.
• Own It Culture: At Probi, we believe in empowerment. Our 'Own It' culture means you're not just following a script; you're part of shaping it.
• Sustainability Matters: We're committed to a sustainable future. Join a team that cares about the environment, values responsible practices, and is dedicated to making a positive impact.

We are currently seeking candidates for our Quality Assurance Specialist position to work in our manufacturing plant in Redmond, Washington. This full-time position(s) reports to the Customer Service Lead 

Schedule is Monday through Friday, 7:00 AM to 3:30 PM. 

POSITION SUMMARY

The Quality Assurance Specialist supports the Quality Assurance team and reports to the Quality Supervisor. Under the guidance of the Quality leadership, the Quality Assurance Specialist is responsible for the issuance and review of dietary supplement specification sheets, procedures, production batch records, production deviations, CAPAs, product complaints and quality release documents as directed by management. They utilize quality skills to help identify and lead continuous improvement initiatives, ensure quality systems are being managed and executed timely, and are responsible for routine day-to-day functions. They are responsible for the CAPA and deviation 
management program, conducting change control activities, audit findings, document management, and investigations. This role forms partnerships with production and plant leadership to drive the success of the organization. 

KEY JOB DUTIES

• Support facility certifications (e.g., GRMA, NSF, Kosher, Halal) by maintaining compliant SOPs and records and promoting an “audit-ready” culture.
• Maintain controlled documents by creating, revising, and issuing SOPs, forms, records, and policies; draft new documents as needed.
• Manage and complete assigned tasks in the eQMS (e.g., customer cases/requests, audits, CAPA) to ensure timely closure and appropriate root-cause analysis, corrective actions, and effectiveness checks.
• Create/revise and issue Product and Raw Material Specifications
• Support deviation management program by ensuring deviations are documented, risk-assessed, and addressed with appropriate actions.
• Execute change control activities as assigned.
• Manage calibration and verification programs ensuring testing equipment is properly maintained. (e.g., ATP testers, temperature monitoring devices).
• Responsible for creating, reviewing, and approving Master Manufacturing Records (MMRs) and batch records.
• Responsible for reviewing batch records and generating COAs.
• Coordinate and manage label review, approval, control, and reconciliation programs.
• Execute assigned customer cases and properly record actions and close records in eQMS system.
• Execute assigned findings from audits and inspections. Document results, follow-up actions, and closure.
• Maintain accurate, complete, and readily retrievable quality records in accordance with regulatory and company requirements.
• Assist with customer complaints and support investigations using systematic methods to determine root cause and define corrective and preventive actions.
• Act as designated back up for QA Technician/
• Collaborate and influence stakeholders across Quality, Supply Chain, Product Development & Application, Suppliers, and Customers to resolve findings with fit-for-purpose, sustainable compliance solutions.
• All other duties as assigned.

COMPANY REQUIREMENTS

• Must be able to read, write, and converse in the English language. 

• Must be able to pass background check. 

• Maintain good attendance. 

• Perform other projects / duties as assigned.
  
• Good knowledge of best practices in the Natural Health Products Industry.
• Must be able to recognize audible and visual hazards.
  
• Must follow GMP, PPE, and company safety policies in the performance of job duties

WORK EXPERIENCE AND EDUCATION REQUIREMENTS 

• Degree (BSc or MSc) or 4 years + equivalent experience in manufacturing quality role.
• Minimum of 1 years working within a cGMP regulated environment for ingredients, food, and dietary supplements.
• Ability to influence and collaborate effectively with stakeholders at any level of the organization.
• Analytical mind, good attention to details and problem-solving skills within a structured process.
• Demonstrated application of continuous improvement, change control and risk assessment.
• Fluent in English – spoken and written.

SOME OF OUR US BENEFITS

• Medical, vision, and dental coverage after 30 days (and first day of the following month). Three (3) plans to choose from.
• Long-term and short-term disability insurance at no cost to employee.
• PTO (Paid Time Off) accrues on hire with up to 4 weeks (20 days) for new hire and increases the longer you are with the company.
• Participation in the company 401(K) and Roth plan after 6 months of employment with up to 4% employer match.  
• Ten (10) paid holidays.
• 17 hours per calendar year, to go out and volunteer in your community!
• Employee Assistance Program
• Yearly Safety shoe vouchers. 
• Learning and Development Opportunities
• Monthly birthday and anniversary celebrations.
• Team-building events throughout the year including summer and winter celebrations.
  

At Probi USA, we believe hiring should be fair, objective, and centered around helping candidates succeed. That’s why we have partnered with Alva Labs’ to use science-based and fair assessments. The Psychometric Assessments from, Alva Labs help us understand key traits—such as logic and personality—that contribute to success in this role.

Many Candidates tell us they enjoy taking these assessments as it gives them personal insights on how they naturally work and help support why they would fit in a role that is fair and unbiased.

Please watch for an email from Alva Labs with your assessment link. Completing the assessment is required to move forward in our process.

Thank you for taking this important step with us!

Probi USA is an Equal Employment Opportunity (EEO)/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, marital status, veteran status or any other protected factor.  

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