QA Lead

COMPANY
Propel Software transforms the way product companies work. Our product value management platform connects commercial and product teams to optimize decision making, drive process efficiencies, and engage customers with compelling products and experiences. Propel has a proven track record of improving product quality, speeding time to revenue and profit, and improving customer satisfaction. Recognized as a Deloitte Technology Fast 500 winner and one of Fortune’s Most Innovative Companies in America, Propel is built on Salesforce and drives product success for hyper growth startups, corporate pioneers, and Fortune 500 leaders in the high tech, medtech and consumer goods industries.

 

ROLE

Lead with QA mindset: Challenge requirements and assumptions; distinguish verification (does it work as specified?) from validation (does it solve the user problem?); seek out failure modes, edge cases, and business risks beyond happy paths.

Product-oriented testing: Reason like an end user—map workflows, anticipate misuse, and assess real-world impact; partner with PMs and devs early to refine acceptance criteria and prevent defects.

Test strategy & architecture: Design scalable, risk-based test strategies across UI, API, integration, and regression layers, selecting appropriate test levels and test types aligned to product and business risk.

Automation excellence: Build and maintain enterprise-grade automation frameworks in Playwright with TypeScript or Selenium with Java, including fixtures, parallel execution, custom utilities, and rich reporting; treat test code as production software with unit tests, linting, and modular design.

Quality risk leadership: Lead the identification, analysis, and prioritization of product risks; derive test conditions and coverage depth from these risks and keep the team aligned on what “good enough” looks like for each release.

Test process improvement: Identify bottlenecks, quality gaps, and inefficiencies; propose and implement pragmatic improvements to test processes, tooling, and collaboration practices.

Reporting & insights: Provide concise risk summaries, coverage insights, and data-driven recommendations to stakeholders, using meaningful metrics such as defect trends, risk coverage, and pipeline health.

Habitually challenges assumptions from developers, PMs, and stakeholders in a collaborative way that improves the product and reduces downstream defects.

7 to 10 years combined experience in software quality assurance and test automation, including hands-on ownership of quality for complex products or domains.

4+ years of hands-on experience building and maintaining scalable test automation frameworks using modern tools like Playwright (TypeScript preferred) or Selenium (Java preferred). 

Demonstrated experience driving overall test strategy (risk analysis, test planning, choice of levels and types of testing, entry/exit criteria) for features or releases as a senior or lead QA/SDET.

Strong foundational testing skills in functional, regression, exploratory, and integration testing, with concrete examples of finding critical issues beyond scripted paths.

Proven ability to analyze requirements and designs to uncover gaps, ambiguous behavior, and high-risk areas before implementation. Experience applying structured test design techniques—such as equivalence partitioning, boundary value analysis, pairwise (combinatorial) testing—and choosing techniques appropriate to the risk and complexity.

Demonstrated skill in designing tests around real user journeys, business workflows, and failure scenarios rather than just API endpoints or UI components in isolation.

Experienced in identifying performance bottlenecks (k6 preferred; JMeter, BlazeMeter also welcome) and providing optimization recommendations

AI-forward mindset with hands-on experience leveraging tools like Claude, Cursor, Windsurf, GitHub Copilot, or similar assistants for test authoring, refactoring, and analysis.