Forward Deployed Engineer (Immuware)

Propelus® simplifies workforce compliance management across healthcare. Our innovative technology and strategic partnerships empower millions of professionals, their employers, and regulators to work together, creating a connected and efficient healthcare ecosystem.

As a trusted leader for over 20 years, Propelus has focused on bringing more good into the lives of the people and organizations serving healthcare. We deliver seamless compliance solutions to millions. We leverage market-leading technology and essential data to simplify complex operations, reduce risk, and champion a safer, healthier, and happier workforce.

Immuware's customers, including Employee Health nurses; occupational health managers; and compliance professionals, work in one of the most requirement-heavy environments in healthcare IT. Regulations shift. Organizational structures change. New workflows emerge. Each of these changes often means hands-on work is needed inside their Immuware environment.

The Forward Deployed Engineer (FDE) exists to meet that need. It's a technical role embedded in the post-sales customer experience. It is not account management, not billable project work, and not break-fix support. The FDE shows up on customer calls, understands exactly what a health-system nurse manager is trying to accomplish, and gets it done. This is a process that happens through configuration, scripting, integrations, or code, and by partnering with product and engineering when the problem is bigger than one person.

The FDE owns the technical depth: live solutioning, hands-on building, and the bridge between customer needs and internal product and engineering teams.

As our Forward Deployed Engineer (FDE) you will own the technical resolution of customer problems end to end, from understanding the need, building the fix, landing it with product and engineering when it's bigger than you, to ultimately serve as the bridge between customer needs and internal product and engineering teams. You're measured on customer outcomes, not on activity.
This role partners closely with our Customer Success Managers, who own the overall customer relationship, strategy, and commercial outcomes.

• Lead regular (often weekly) technical working sessions with customers to address actively evolving needs driven by regulatory changes, organizational shifts, and workflow updates.

• Configure, script, and-where it's the right tool-write code to solve customer needs: workflow setup, rule-building, field configuration, user and role management, reporting, data corrections, integrations, and small platform changes.

• Translate complex Employee Health requirements (OSHA compliance, state-specific immunization mandates, system credentialing workflows, and the like) into solutions that actually work for our clients, in the Immuware platform (open to suggestions!) .

• Question the requirements: Challenge requests that don't serve the customer's real goal, and choose the simplest solution that solves the underlying problem.

• Thoroughly document your solution designs in Notion, while updating live items in Jira, to ensure they are repeatable and transferable.

• Generalize your work. Turn one-off fixes into reusable templates, decision trees, or product improvements so the next customer benefits.

• Triage net-new module or record-type additions that need a formal Letter of Work (LOW) and/or an ARR change (expansion) to CSMs and Professional Services.

• Serve as the technical counterpart to CSMs on customer calls. CSMs handle the relationship; you handle "how do we make it work."

• Working alongside the CSMs, lead deeper, in-depth customer education beyond basic platform navigation, run workflow specific walkthroughs, and re-train as staff turnover and organizational change creates knowledge gaps.

• Build trusted-advisor relationships with power users and technical contacts at customer organizations.

• Spot configuration gaps or risks before they turn into escalations.

• Stay aware of each assigned customer's environment, history, and upcoming needs.

• Partner directly with product and engineering: open pull requests, pair on fixes, and reproduce or root-cause issues in the codebase where you can.

• Monitoring surface patterns across customers: repeated requests, regulatory gaps, and workflow limitations, and bring them to Product with specificity and customer context.

• Contribute to the internal knowledge base: common configurations, decision trees, scripts, and workarounds, so the team scales.

• Fix what you can, and hand off a clean, dev-ready ticket for what you can't. Identify potential bugs or system issues, partner with development to solve for the root cause, and reproduce solutions at scale.

• Write clear, well-scoped bug reports and feature requests that enable engineering to act without back-and-forth.

• Confidently identify and navigate between "I can fix this," "this needs a support ticket," and "this needs a product change."

Within the first month, you will have built context on the healthcare customers motion, platform capabilities, common implementation needs, and regulated data considerations. They are supporting an active customer engagement with guidance.

After two months, you are now independently leading a scoped customer sync, having built trust with customers technical teams, and delivering against customer requirements and timelines.

At three months in, you are now independently managing multiple healthcare customer engagements, contributing reusable playbooks and tooling, and surfacing product feedback that helps convert bespoke implementation patterns into scalable capabilities.

If your experience is close but doesn't fulfill all requirements, please apply. We're building the best team in healthcare and are focused on hiring individuals with unique backgrounds, perspectives, and experiences to support us in doing good, what’s human, and making a difference.

• Where state or local leave laws provide additional protections, Propelus will comply with whichever regulation is more favorable to the employee.

• Interview #1: Brief intro screen with our People Ops team

• Interview #2: Introduction with the Hiring Manager

• Interview #3: Team Panel

• Interview #4: Alignment interview with Senior Leadership

If you don’t move forward to the next round, we’ll make sure you know as soon as possible.

Tips for applicants: Focus on your application. At Propelus, everyone has an equal opportunity based on their merit. Reaching out to the team or providing referrals will not change your chances.

We work remotely and communicate asynchronously, so writing is a key skill at Propelus. Please answer the application questions with your own thoughtful responses. Replies like "See resume" or N/A won't lead to an interview. Have some fun with it, we actually read these!

We are an equal opportunity employer and value diversity at Propelus. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Candidates from all backgrounds are encouraged to apply.

Full-time positions are scheduled to work 40 hours per week, M-F unless required otherwise by projects. Part-time positions are scheduled to work a maximum of 30 hours per week. Equipment, benefits, and perks are not provided to part-time or temporary employees.