Customer Success Partner

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.  We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace.  So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply!  You can help make our company even better.  We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself.  We strongly believe diversity makes for more successful teams. 

 

We are the leaders in digital manufacturing.  We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit.  Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds.  We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do.  It’s our people who fuel our creativity and make our culture feel like home. 

 

 

 

 

 

 

High school diploma or equivalent; additional education or training is a plus

1–2 years of customer service, client support, or related experience, with a passion for helping customers succeed

Strong attention to detail and pride in delivering accurate, high‑quality work

Customer‑focused mindset with a genuine interest in building positive, professional relationships

Sound judgment and decision‑making skills, with the ability to navigate situations thoughtfully and confidently

Clear, open communication style with a commitment to transparency and teamwork

Comfortable using Microsoft Office tools and learning new technologies quickly

Professional, friendly phone presence with the ability to speak clearly and confidently with customers

Ability to multitask effectively in a fast‑paced environment while maintaining a high level of accuracy

Comfortable adapting to new systems, processes, and programs as the business grows

Strong problem‑solving skills, with the ability to troubleshoot issues and think creatively to reach solutions

Resourceful and collaborative—knowing how to leverage tools, documentation, and teammates to resolve customer needs

Proficient in computer usage with accurate typing skills (40+ wpm) to support efficient customer interactions