Sr. Sales Specialist

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.  We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace.  So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply!  You can help make our company even better.  We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself.  We strongly believe diversity makes for more successful teams. 

 

We are the leaders in digital manufacturing.  We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit.  Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds.  We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do.  It’s our people who fuel our creativity and make our culture feel like home. 

 

The Sales Specialist is responsible for selling products and services and acting as a point of contact with their assigned accounts and opportunities. This role will be working as a team with other resources to focus on customer satisfaction, retention of customers, and growing revenue. This role will do this, by working on assigned projects from their accounts to determine the best solution for the customer. 

Build and maintain communications with internal partners within the strategic teams on customer projects within Protolabs, as well as navigate internal networks to help resolve customer pain points and execute strategic initiatives

Leverages existing customer relationships to generate customer referrals to the account manager with influencers & decision makers; by gaining knowledge, insight and understanding of customer business priorities, strategies and needs.  Align Protolabs products to the customer corporate strategies by deep questioning, industry insight and customer knowledge.

Navigates complex business interactions with customers.  some may be done jointly with the SAM/KAM team members or leadership.

Retain and grow revenue from the customer account base through opportunity follow up, shipment follow ups, and colleague referrals. Execute design reviews, impromptu product showcases/presentations as well as participate in customer sales presentations either virtually or in person.

Determine customer needs and motivations in terms of; timeline product needs, budget, and decision-making authorities/influencers.   Understand and uncover customer mapping and decision-making processes within complex large corporations.

Work with the pod team to understand the customers’ product, their company, their role and buying patterns to support anticipated customer needs.   Help to gain an understanding of the customer needs then use that detail to help shape the strategy for growing wallet share and revenue with customer organizations.

Report findings back to the account manager and pod team on insight gained. 

Works with the pod team to execute account-based initiatives with customer interactions.  helping with execution on strategic initiatives in partnership with the SAM/KAM team members and leadership

Achieves and or exceeds key performance indicators & other metrics to deliver growth targets and revenue.  

Maintain customer information by documenting & tracking engagement and interactions within Customer Resource Management software application- (CRM / Salesforce). understanding of usage of other sales tools, DOMO, Hubspot, highspot, etc..

Accurately forecast, manage, and advance opportunities through the various sales stages.   Understand future pipeline of programs and projects with the customers at a high level.

Demonstrates company values, complies with policies, and completes all assigned training initiatives.   Additionally, participates in company events as well as showcases good company stewardship

does deep discovery and align customer needs with Protolabs products & services, with unique problem-solving skillset for complex customers and customer issues.

services assigned however the individuals should have a deep understanding of all of our products as well as an understanding of the appropriate resources for those products.

Will work with a range of projects with varying complexities and services offered.

We offer a competitive total compensation package

In addition, we offer competitive benefits including but not limited to:

Health Insurance: Traditional OR High Deductible plan

Flexible Spending Accounts

Health Savings Account (including employer contributions)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid caregiver leave

You will receive PTO + Wellness Hours + Holiday Pay + Volunteer Hours

401k with company match and immediate vest

Employee Stock Purchase Program with a 15% discount

And More!

 

While performing the essential duties of this job, the employee is regularly required to sit; use a computer keyboard, monitor and mouse, telephone and printer; reach with hands, and arms, talk, see and hear.  The employee is occasionally required to stand, walk, stoop or kneel and must occasionally lift and/or move up to 25 pounds.

Indoors (A/C); nonsmoking; the majority of this job function is performed in an office setting requiring normal safety precautions. However, there may be job duties that require the employee to spend time in the manufacturing areas exposed to machinery and noise; eye protection occasionally required. Occasionally works in outside weather conditions. Occasionally works near moving mechanical parts and in high, precarious places and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock and vibration. The noise level in the work environment is usually quiet to moderate.