Protolabs24d ago

New

USD 107400–161000/yr

Technical Product Manager (TPM) – IT Infrastructure & Operations

United States·Maple PlainFull-timemid

Product ManagementProduct Manager

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Quick Summary

Overview

Be yourself at Protolabs Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are an equal opportunity employer,

Technical Tools

Product ManagementProduct Manager

Be yourself at Protolabs

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.  We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace.  So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply!  You can help make our company even better.  We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself.  We strongly believe diversity makes for more successful teams.

Why Protolabs?

We are the leaders in digital manufacturing. We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit. Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds. We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do. It’s our people who fuel our creativity and make our culture feel like home.

Join our team as a Technical Product Manager (TPM) – IT Infrastructure & Operations !

The Technical Product Manager (TPM) – IT Infrastructure & Operations is responsible for defining, prioritizing, and delivering technology solutions that support the company’s core infrastructure and operational platforms. This role partners closely with IT, Engineering, Security, and business stakeholders to translate strategic objectives into actionable product roadmaps, ensuring reliability, scalability, and operational excellence across infrastructure services.

The TPM owns the end‑to‑end product lifecycle, from intake and discovery through delivery and continuous improvement, while balancing technical requirements, business needs, and user experience. This role requires strong technical acumen, excellent stakeholder management skills, and the ability to drive alignment across cross‑functional teams in a fast‑paced environment.

Define and drive execution of infrastructure and IT operations programs aligned with business priorities

Develop and maintain program roadmaps and delivery plans across IT domains

Translate business goals into technical requirements, milestones, and deliverables

Lead end-to-end program execution including planning, scheduling, and risk management

Coordinate across teams including Identity (Active Directory), Email, Collaboration, Endpoints, and Back-office systems

Drive initiatives such as migrations, upgrades, endpoint refresh, and identity modernization

Ensure operational readiness and change coordination within ITIL frameworks

Track program health, milestones, risks, and KPIs

Facilitate agile ceremonies and cross-functional planning

Communicate clearly with technical and business stakeholders

Drive continuous improvement and automation initiatives

Bachelor’s degree in a technical field or equivalent experience

5+ years managing complex technical programs

Experience working with Waterfall, Kanban, and Azure DevOps methodologies

Experience in IT infrastructure or operations environments

Demonstrated ownership of a product, feature set or domain from discovery through launch and adoption

Experience working day-to-day with software engineers and designers in an agile environment, with a predictable shipping cadence

Strong program management and execution skills

Ability to manage cross-functional initiatives

Understanding of enterprise IT infrastructure domains

Experience in IT operations environments

Strong written and verbal communication skills with technical and non-technical stakeholders

Ability to balance technical, operational, and business priorities

Proactive problem-solving and ownership mindset

Able to create clarity in complex domains and build alignment without direct authority

Experience with Active Directory / Entra ID

Familiarity with Microsoft 365 (Exchange, Teams, SharePoint)

Experience with endpoint tools (Intune, SCCM, Desktop Central, JAMF)

Exposure to ERP/HRIS systems

Knowledge of cloud environments and ITSM tools

Experience in digital manufacturing, B2B marketplaces, supply chain or e-commerce

Exposure to complex operational environments where technology, people and process all need to work together

We offer a competitive salary and annual bonus opportunity

In addition, we offer amazing benefits including but not limited to:

Health Insurance: Traditional OR High Deductible plan

Flexible Spending Accounts

Health Savings Account (including employer contributions)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid caregiver leave

You will receive at least 3 weeks of PTO + Holiday Pay + Wellness Hours + Volunteer Hours

401k with company match and immediate vest

Employee Stock Purchase Program at a 15% discounted rate

Matching grants through Protolabs foundation

And More!

Proto Labs maintains ITAR-compliant operations in all of our United States based facilities. Due to ITAR regulations, this role is only open to U.S. Citizens, lawful permanent residents (green card holders) or foreign nationals granted refugee or asylee status. Individuals with temporary visas (e.g. E, F-1, H-1, H-2, L, B, J, TN or OPT) are not eligible for hire in this role.

Proto Labs, Inc. is an Equal Opportunity Employer

Physical Demands:

While performing the essential duties of this job, the employee is regularly required to sit; use a computer keyboard, monitor and mouse, telephone and printer; reach with hands, and arms, talk, see and hear. The employee is occasionally required to stand, walk, stoop or kneel and must occasionally lift and/or move up to 25 pounds.

Work Environment:

Indoors (A/C); nonsmoking; the majority of this job function is performed in an office setting requiring normal safety precautions. However, there may be job duties that require the employee to spend time in the manufacturing areas exposed to machinery and noise; eye protection occasionally required. Occasionally works in outside weather conditions. Occasionally works near moving mechanical parts and in high, precarious places and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock and vibration. The noise level in the work environment is usually quiet to moderate.