UI/UX Usability Specialist

What you get to do.
• Provide instant UX guidance based on industry best practices and accessibility standards.
• Ensure usability best practices align with the U.S. Web Design System (USWDS) for government platforms.
• Identify and implement optimal UX solutions within ITA’s existing technical environment.
• Conduct usability research and recommend design improvements to enhance customer journeys.
• Develop wireframes and storyboards to visualize UX solutions and customer interactions.
• Translate wireframes and user flows into technical specifications required by developers.
• Collaborate with developers, designers, and stakeholders to ensure a seamless transition from concept to implementation.
• Work within an Agile environment, actively participating in standups, sprint planning, and backlog grooming.
• Communicate UX recommendations clearly to both technical and non-technical stakeholders.
• Document usability research, design decisions, and best practices for continuous improvement.

Required Skills.
• Bachelor’s degree in UX/UI Design, Human-Computer Interaction, Graphic Design, or a related field.
• Minimum of six (6) years of experience in UX/UI design, usability, or front-end design.
• Strong understanding of U.S. Web Design System (USWDS) and federal accessibility standards (Section 508, WCAG).
• Experience creating wireframes, prototypes, and customer journey maps using tools like Figma, Sketch, Adobe XD, or Axure.
• Ability to translate UX designs into detailed technical specifications for development teams.
• Experience working in Agile environments with cross-functional teams.
• Must be able to obtain and maintain a Public Trust clearance.

Preferred Skills.
• Experience designing UX solutions for government agencies or regulated environments.
• Knowledge of HTML, CSS, and front-end frameworks to support UX recommendations.
• Familiarity with usability testing methods and tools. 

 
The Company is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age, or genetic information.