Programme manager ICT & Incubators

As a programme manager ICT and Incubators you bring proven experience and/or a strong affinity with digital transformation and the development of business incubators.
This integrated perspective enables you to guide the programme’s developmenttowards innovative, digitally strong and decent employment generating business ecosystems. Are you ready to drive change across the broader ICT and incubators ecosystem, lead our community of experts and make a real impact? This is your opportunity! 

PUM is a unique NGO committed to making a positive impact on a global scale. With a network of 1,200 skilled voluntary experts, we collaborate with ambitious entrepreneurs in 26 countries and 12 programmes, sharing expertise to strengthen business ecosystems and create economic, social, and environmental value. We work closely with small and medium-sized enterprises, as well as the organisations that support them. We believe in the power of collaboration and in the magic that happens when diverse perspectives come together; Together we grow!

As programme manager you will be part of the programmes department, consisting of 12 programme managers and led by the head of programmes. You are responsible for developing programme strategies aligned with organisational goals and partnerships opportunities, building a strong expert community, and ensuring projects are delivered successfully with lasting impact. You will translate client requests into clear project proposals, enabling effective matching between clients and experts, in close collaboration with our in-country managers and their team of representatives. Your daily activities will be varied and challenging:

• You develop and guide programme plans with clear propositions to strengthen innovative, digitally advanced and decent employment-generating business ecosystems, ensuring alignment with PUM’s goals and evolving priorities, including partnership development.

• You monitor programme developments and trends, anticipate future demand, and proactively position experts.

• You assess project requests, distinguishing between specialised technical needs and general business support, in consultation with the in-country managers.

• You translate client requests into actionable project proposals and ensure a strong match between client needs and expert skills.

• You are an ambassador for diversity, growing a strong and inclusive expert community and ensuring the right expertise is ready to meet future needs.

• You manage programme data and knowledge, capturing insights and sharing them across projects and the expert community to maximise impact and learning.

• You coordinate project planning, manage data to support efficient delivery, and contribute as a key stakeholder by leveraging your knowledge and network to support the identification and mapping of strategic partnerships.

• You ensure compliance with organisational policies and objectives in all projects.

As programme manager ICT and Incubators you recognise that together these fields create a powerful foundation for decent work and inclusive economic development. Within incubators, you have insight into establishing and strengthening incubation centres that enable young entrepreneurs to turn ideas into viable businesses. You are familiar with programme design, train-the-trainer approaches, business modelling, and collaboration with universities, local authorities and funding partners. You understand how structured coaching, clear performance indicators and sustainable operating models contribute to resilient start-up communities and long-term job creation. Within ICT, you understand how practical and scalable digital solutions strengthen start-ups, SMEs and organisations across sectors. You are familiar with business process optimisation, ERP and CRM systems, cybersecurity, e-learning platforms, e-commerce and AI. You see how well-implemented digital systems improve productivity, market reach and sustainable growth. 

Does this sound like you?

• You are a proactive, hands-on and strategic thinker with a Bachelor’s or Master’s working and thinking level.

• You bring 10 years of experience and/or a strong affinity with ICT and incubators, combined with a relevant network and a strong understanding of strategy and business planning, including management, marketing, finance and operations.

• You have a background in programme management and team leadership; experience working with volunteers is considered a plus.

• You understand the business realities faced by SMEs and organisations operating in diverse and often challenging environments.

• You thrive as a team player, using strong intercultural communication skills to work effectively with a diverse, international group of colleagues.

• You thrive in an organisation in growth and transition and enjoy contributing to further professionalisation.

• You are data-driven, with a strong focus on impact, quality and results, and are comfortable using digital tools, including Microsoft 365 and Dynamics.

• You are fluent in English; French or Spanish is an advantage.

• You are available for 30 hours per week (0.8 FTE).

Becoming a programme manager at PUM isn’t just a career move; it’s a chance to drive meaningful change. Working at a volunteer organisation like PUM offers extra fulfilment. In addition to the benefits mentioned, here’s what else awaits you: