Head of AI & Automation

This is qiibee's first dedicated AI hire — and one of the most consequential roles we've ever created. You'll own the end-to-end rollout of AI agents across the company: from mapping repeating workflows to deploying production-ready automations, and from quick wins to complex multi-step agentic pipelines.

You'll sit at the intersection of strategy and engineering, working directly with every team to identify where AI creates the most leverage — and then building it yourself. This isn't a consultant role or an oversight role. You'll be hands-on in the code and in the room.

• Lead company-wide AI agent strategy — own the roadmap, prioritize high-impact opportunities, and personally build and deploy agents using Claude and team-specific tools across the organization.
• Cross-functional automation — partner with Sales, CS, Product, Finance, Ops, and Engineering to identify manual workflows and convert them into intelligent, automated agent pipelines.
• Agent architecture & oversight — define prompt design and agent logic for both simple automations and complex multi-agent systems, while maintaining a live registry tracking performance and cost.
• Internal adoption & enablement — design and run company-wide AI programs including hackathons, onboarding tracks, and dogfooding initiatives, with clear success metrics around participation and business impact.
• ROI & impact measurement — establish frameworks to track cycle time reduction, error rates, cost avoidance, and productivity gains, ensuring pilots scale into production-grade workflows with measurable outcomes.
• AI governance & risk management — implement guardrails for responsible AI use, overseeing data handling, access controls, prompt leakage prevention, and compliance in partnership with Security, Legal, and IT.
• Strategic AI intelligence — lead a structured AI watch program to monitor trends, emerging tools, and regulations, translating insights into prioritized pilots and executive guidance on build-vs-buy decisions.
• Storytelling & evangelism — create reusable internal playbooks and reference implementations, while collaborating with Marketing and Sales to showcase the company's AI capabilities externally.

💼 Must-Have

• 🧠 AI Expertise — Deep hands-on experience with the Claude/Anthropic ecosystem, multiple LLM frameworks, and the ability to evaluate tools, risks, and architectural tradeoffs confidently.
• 🛠️ Automation Platforms — Proven expertise with Make, n8n, Zapier, or similar tools, having shipped real business-critical workflows end-to-end.
• 🔌 API & Integration Skills — Strong command of REST APIs, webhooks, data pipelines, and external connectors like HubSpot, Notion, and Google Workspace.
• 🧩 Multi-Agent Orchestration — Ability to design and manage complex multi-agent systems and independently identify high-leverage automation opportunities.
• 🛡️ Governance & Security Mindset — Solid understanding of data handling, privacy, access controls, vendor risk, and compliance in AI-driven environments.
• 📊 ROI & Impact Driven — Measures success through tangible business outcomes — cycle time, error reduction, cost avoidance — not just adoption numbers.
• 💼 Fintech Background — Experience operating in high-growth fintech environments, ideally at startup or scale-up stage with cross-functional exposure.
• ✍️ Communication & Storytelling — Communicates clearly with non-technical stakeholders, creates engaging internal and external content, and ships early while iterating fast.
• 👉 Nice to have: Experience in the Loyalty space and with Enterprise clients.

At qiibee we are on a mission to unlock the purchasing power and maximising the liquidity of the global rewards economy. You'll work in a fast-paced startup environment, where professional and personal development is highly valued. We're looking for ambitious team members ready to go the extra mile to achieve our goals and fulfils our mission. If this sounds like your dream job, we would love to hear from you!🌟