Customer Care Onboarding - Netherlands 🇳🇱 and Belgium 🇧🇪 Dutch & Flemish Speaker - Fixed Term Contract: August – December 2026

• →Be a Qonto Ambassador: provide sharp, quick technical support to Dutch customers via email and phone, guiding them through account opening and ensuring a smooth onboarding experience.
• →Be the voice of our customers: gather and relay customer feedback to help continuously improve our product and maintain the "WOW" effect our customers love.
• →Set up and improve internal processes: update FAQs, dashboards, and macros, and share structured feedback with Ops and Product teams.
• →Take ownership: spot anomalies, develop new problem-solving approaches, and keep your team informed.

• Experience: Up to one year in customer support or a client-facing role.
• Customer-centric: You show empathy and adapt your communication style to each customer's needs.
• Results-driven: You work toward your daily objectives with strong multitasking skills and a keen eye for detail.
• Communication: Strong written and verbal skills in every interaction.
• Languages: Native or near-native in Dutch & Flemish, and fluent in English.

At Qonto we understand that true diversity isn't just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick! Who knows? You may have the missing piece of the puzzle we've been searching for all along.

• Be part of Qonto's expansion into new European markets in a fast-paced, growth-oriented environment.
• Work in a team that puts cooperation, communication, and continuous improvement first.
• Get hands-on with cutting-edge customer service tools like Zendesk and Notion.
• A hands-on culture where you take on real responsibilities and make decisions from day one.

• Her background? Francesca is Team Leader for Qonto's Dutch and Belgium team within the Onboarding department. She joined Qonto in May 2021 after managing roles at fast-scaling companies, including French tech Meero.
• What she can bring to you? Francesca brings deep experience in team management and a passion for market-specific customer service. Her team runs on cooperation, communication, and growth — everyone has a seat at the table.