Customer Care Onboarding Officer (KYCB) - French Market 🇫🇷

• →Validate and process KYC cases end-to-end: Handle production work across Full Company Creation and/or Capital Deposit Only flows — reviewing corporate structures, beneficial ownership, and business models to make compliant account-opening decisions — while keeping pace with a 40-45 resolutions/week target.
• →Support internal and external requests: Respond to requests from other teams and external partners needing help unblocking cases.
• →Spot and escalate patterns: Flag systemic issues when you notice similar problems recurring across multiple tickets, rather than just closing them one by one.
• →Support clients and manage social media claims: Handle cases requiring dedicated attention, including sensitive client relationships and public claims.
• →Contribute to a compliance-first team: Work within KYC/banking regulation frameworks and help build the rigor Qonto needs as it moves toward banking license status.

➡️ What we're looking for

• →You have between 1–2 years in KYC/KYB, customer care, compliance or customer operations. You've reviewed real documentation and know how to justify a decision clearly.
• →You're comfortable reviewing complex legal and company documents, spotting inconsistencies, and making structured decisions under ambiguity — detail and precision are second nature to you.
• →Strong communication in French and English: Fluent written and spoken French is essential; English is Qonto's internal language.
• →Proactive ownership mindset: You don't wait to be told what's broken. You flag bottlenecks, take initiative on pending cases, and escalate appropriately when something needs to move.
• →Prioritisation under pressure: You can manage a queue of complex cases, balance lead-time targets against quality, and keep track of pending validations without dropping anything.

➡️ What we can offer you

• →Meaningful, complex work from day one: This role isn't high-volume routine processing — every case is different. You'll build real KYC/KYB expertise applied to the french regulatory framework.
• →Autonomy to improve things: You'll have the chance to propose process improvements, and contribute to a faster, smoother account-opening experience.
• →Cross-functional exposure: You'll work closely with Anti-Financial Crime, AML, Fraud, and frontline operations teams — building a network across Qonto's compliance and risk ecosystem from an early stage.
• →A supportive, high-trust team: Management here favors autonomy over micromanagement, in a team known for strong cohesion.

➡️ Your future manager

Your manager will be Tess Humain, Team Lead, KYC Acceptance Capital.