Events & Customer Loyalty Apprentice

• Build and coordinate our French VIP ambassador programme (webinars, video testimonials, event co-hosting).
• Organise loyalty events and personalised client experiences for our French community (logistics, vendors, internal stakeholders).
• Segment and manage VIP clients by brand affinity using CRM & Google Sheets (and keep lists clean and actionable).
• Proactively reach out to clients and partners to drive participation, collect confirmations, and ensure a smooth end-to-end experience.
• Collect and synthesise qualitative feedback (from ambassadors, attendees, and internal teams) to sharpen our loyalty and engagement strategy.
• Contribute to our social media & content strategy to build customer loyalty: select entrepreneur/client profiles, help define content formats, choose between in-house vs external agency, organise filming days, and track production timelines & deliveries.

• Real ownership from day one: this programme doesn’t exist yet, you’ll help shape it!
• Direct exposure to French VIP clients across diverse business sectors.
• A hands-on apprenticeship blending community/relationship management, events, and content production.
• A fast-growing fintech environment, with cross-functional collaboration (Marketing, Sales, Product, local teams).
• A supportive culture focused on learning, autonomy, and impact.

You will report directly to Elisabeth Chaniot de Fournoux, Customer Loyalty & Advocacy Manager (French market) at Qonto, with a background in B2B business development and strategic partnerships. Elisabeth is building the function, which means you’ll learn a lot, move fast, and get strong exposure to building a loyalty programme from scratch.

• Pursuing or holding a third-year Bachelor’s or a Master’s degree.
• Native or bilingual French speaker (all client interactions are in French).
• You create initiatives, you don’t just execute tasks.
• Organised, proactive, and comfortable interacting with diverse client profiles.
• First experience in events, client relations, community management, or content production is a plus.

📍 Paris-based | 1-year apprenticeship | Start: September 2026