Zendesk Administrator

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, based on 55,000+ reviews. Our culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75.

Our journey: Founded in 2017 by Alexandre and Steve, Qonto has grown to 1,600+ Qontoers serving over 600,000+ customers across 8 European countries. We have been profitable since 2023, and we are just getting started.

Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process because the best teams are built on merit.

AI at Qonto: AI is deeply embedded in how we work (here) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it.

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Join us as a Zendesk Administrator and play a key role in scaling and optimizing Qonto’s Zendesk ecosystem 

You will work closely with Marie and Karim, our Head of Operations Enablement and Ops Tool Manager, and join a team of around 20 people whose mission is to make operations scalable, efficient, and seamless for both internal teams and customers.

👩‍💻🧑‍💻 As a Zendesk Administrator at Qonto, you will:

• Strengthen governance and administration of our Zendesk environment by improving access management, configuration standards, and operational best practices.
• Optimize and scale Zendesk architecture across workflows, automations, triggers, ticket routing, SLAs, and multi-team processes to support Qonto’s continued growth.
• Partner with cross-functional stakeholders across Customer Care, Onboarding, Operations Engineering, Product, and Tech to deliver scalable and efficient support solutions.
• Help to deploy  and implement all the Zendesk galaxy if it fit with our internal needs.
• Contribute to the Zendesk roadmap by prioritizing improvements, managing integrations with third-party tools, and collaborating with Engineering teams to ensure long-term scalability and reliability.
• Continuously identify opportunities to improve processes, user experience, and operational efficiency within the Zendesk ecosystem.

🤔 What you can expect:

• A high-impact role with strong visibility across multiple business and operational teams.
• The opportunity to shape and improve a strategic platform used daily by teams across several European markets.
• A collaborative and international environment where operational excellence, ownership, and continuous improvement are highly valued.
• A broad scope with opportunities to contribute to wider operational tooling and enablement initiatives over time.
• Supportive leadership focused on autonomy, collaboration, professional growth, and knowledge sharing.
• Work with a multi skill team, and other tooling manager

🤝 About your future manager:

Marie leads the Operations Enablement teams with a collaborative and impact-driven approach. She encourages autonomy, initiative, and continuous improvement while fostering a supportive and team-oriented environment. You will also work closely with Ops Eng team and Karim, who already works on Zendesk.

🏅 About You:

• You have strong hands-on experience administering Zendesk in a complex and fast-paced environment. Zendesk certification is a plus.
• You are comfortable designing and improving workflows, architecture, automations, and support processes at scale
• You bring a structured mindset around governance, security, and operational reliability.
• You are able to collaborate effectively with both technical and non-technical stakeholders and communicate clearly across different audiences.
• You are proactive, solution-oriented, and comfortable managing multiple priorities in a dynamic environment.
• You have strong analytical and problem-solving skills, with a continuous improvement mindset.
• You are fluent in English. French is a plus