Racquet Sports-Pro Shop Attendant- part time 7am-3pm weekends

Racquet Sports-Pro Shop Attendant- part time - 7am-3pm weekends

Love racquet sports and enjoy working with people? Join our Racquet Sports team as a Pro Shop Attendant! Help our members with purchases, reservations, equipment, and day-to-day Pro Shop needs while providing friendly, personalized service. A great part-time opportunity with a consistent schedule!

Position Summary  Responsible for Racquet Pro Shop, Court & Instruction Reservations, and Tennis & Pickleball Operations.

• Personally provide warm, friendly & enthusiastic service (with a smile) to members & guests.
• Provide members & guests with accurate information on the Racquet sports program which includes tennis & pickleball leagues, instruction & events.
• Assist members/guests with court, instruction or Racquet sports event reservations.
• Use the Computer, IPAD and phone in a professional manner which includes returning calls promptly.
• Taking clear, detailed & precise phone messages that include name, phone number, time of call & message.
• Efficient with credit card machine and on-line reservation systems.
• Registering & collecting the appropriate guest fees.
• Supervise & monitor afternoon & early evening Racquet Sports building & grounds.
• Assist in the selling and marketing Racquet Sports pro shop inventory.
• Assist Operations Manager with specific assigned tasks.
• Assist Director of Racquet Sports with any duties as needed.
• Secure and lock tennis facility prior to leaving.
• Perform other tasks as assigned by management.

Knowledge, skills and abilities

• Must have computer skills, including use of Microsoft Office programs, Internet, and basic database.
• Knowledge of commonly used concepts, practices, and procedures within a country club.
• Efficiently handle multiple calls to customers, members/subscribers, vendors and the general public.
• Respond to member inquiries in a courteous and friendly manner.
• Must possess excellent interpersonal and conflict resolution skills.
• Must possess excellent written and verbal communication skills.
• Must possess excellent organizational skills and coordinate and complete tasks with limited supervision.
• Must be a detail-oriented individual and possess time management skills.
• Must maintain high-performance standards.
• Simple computational skills (Add, Subtract, Multiply, Divide, Percents)
• Ability to deal effectively and tactfully with all employees, management and members.

Education and experience

• High School Diploma and/or equivalent required.
• Required AED/CPR/First Aid certification (Will train)
• Tennis, Pickleball or Fitness experience preferred.
• Country Club experience preferred.
• Must have effective verbal and written communication skills.
• Efficiently handle multiple calls to customers, members/subscribers, and the general public.
• Respond to member inquiries in a courteous and friendly manner.
• Computer experience required, including but not limited to Word, Outlook, Excel & Publisher