Manager- Customer Support and Service Delivery/P2P Manager

## Company: Qualcomm India Private Limited ## Job Area: Finance & Accounting Group, Finance & Accounting Group > Global Accounting Ops Center General Summary: General Summary no standard job description text Minimum Qualifications: • Bachelor's degree. • 7+ years of Finance, Accounting, or related work experience. *Completed advanced degrees in a relevant field may be substituted for up to two years (Master’s = one year, Doctorate = two years) of work experience. Manager- Customer Support and Service Delivery/P2P * ### Customer Support and Service Delivery Leadership \- Critical * ### Global Stakeholder management \- Critical * ### Team building, Organizational transformation, and Change Leadership \- Critical * ### AI, Automation, and digital transformation \- Critical * ### Procure to Pay and accounts Payable expertise – Good to have * ### Enterprise systems, Customer support Platforms and Governance – Good to have * Proven experience leading global customer support, supplier helpdesk, or service delivery organizations with strong SLA attainment, customer satisfaction, and escalation management. * Experience building, scaling, and transforming high-performing support organizations. Demonstrated success creating new capabilities and leading teams through transformation. * Ability to build trusted relationships and influence Finance, Procurement, IT, Suppliers, and Business Leaders across multiple geographies and time zones. * Experience implementing AI solutions, workflow automation, self-service capabilities, process optimization, and digital transformation initiatives that improve customer experience. * Deep understanding of supplier onboarding, invoice processing, exception management, vendor support, payment processes, and end-to-end P2P operations. * Strong experience with SAP and/or Oracle ERP, ServiceNow, Salesforce, or Jira, combined with SOX controls, compliance, audit readiness, KPI reporting, and analytics. Preferred Qualifications: • Master's degree in Finance, Accounting, Business Administration/Management, or Professional degree (CA, CMA). • 10+ years of Finance, Global Accounting Operations, or related work experience. • 3+ years of work experience in a role requiring interaction with senior leadership (e.g., Sr Director level and above). • 3+ years of experience working in a large matrixed organization. • 3+ years in a leadership role with direct reports. Principal Duties & Responsibilities no standard job description text Level of Responsibility: • Provides supervision to other supervisors/managers who are direct reports. • Decision-making is significant in nature and affects work beyond immediate work group. • Requires verbal and written communication skills to convey complex information. May require negotiation, influence, tact, etc. • Works within the prescribed budgetary objectives of the department. • Has a great degree of influence over key organizational decisions (e.g., is making or directly making key decisions that will have substantial impact over the organization). • Tasks often require multiple steps which can be performed in various orders; extensive planning, problem-solving, and prioritization must occur to complete the tasks effectively. Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. 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