Senior IT Engineer in Desktop Field Services

## Company: Qualcomm India Private Limited ## Job Area: Information Technology Group, Information Technology Group > IT Engineering General Summary: As a Senior IT Engineer in Desktop Field Services, your role involves a wide range of responsibilities related to desktop infrastructure. Your key responsibilities include: • Investigating and resolving issues related to operating systems (both Windows and Linux), networks (LAN/WAN), systems, and applications. • Performing root cause analyses and escalating issues as necessary. • Test and deploy hardware and software solutions. • Manage end-user technology projects, such as migrations, deployments and introducing new technology solutions. • Exposure to process automation using scripting and APIs to streamline IT operations, reduce manual effort, and improve service reliability. • Leverage AI tools and frameworks to enhance troubleshooting, optimize workflows, and build intelligent, scalable automation solutions. • Provide excellent customer service over the phone/email and in person. • Handle administration for various technology platforms, including mobility, messaging, collaboration, and unified communication spaces. • Follow up with customers to ensure their technology needs are being met and issues are resolved. • Communicate effectively with leads via email and direct conversations. Provide recommendations to overcome obstacles. • Serve as a resource for less experienced personnel, sharing your knowledge and expertise. • Collaborating with internal business partners to ensure new systems meet user requirements. • Documenting solutions and common processes. • Networking with colleagues to gain insights and connections. • Contributing to technical discussions and brainstorming project strategies. Level of Responsibility: • Working with minimal supervision. • Proven excellence in customer service, interpersonal, customer-facing skills. • Conveying complex information verbally and in writing to individuals with limited subject knowledge. • Most tasks involve multiple steps, requiring effective planning and prioritization. • Define and standardize procedures and automated mechanisms to ensure availability, reliability, security and scalability of desktop and environments. • Using deductive and inductive problem-solving approaches. • Exercising creativity within established guidelines when drafting original documents or knowledge base articles. Education and Certifications: • Bachelor’s degree in computer science, technical, engineering, or related fields. • Relevant certifications such as ITIL, MCSE, CISSP, etc. Skills: • Strong listening and problem-solving skills. • Strong experience troubleshooting complex Windows 11 & Linux operating system issues. • Experience using PowerShell for scripting and automation. • Ability to quickly diagnose and resolve technical issues and to eliminate those repetitive issues both on-site and remotely. Experience: • Over 6 years of IT-related work experience, including 2+ years leading projects/programs. • Enterprise-level desktop support experience. Education and Certifications: • Bachelor’s degree in computer science, technical, engineering, or related fields. • Relevant certifications such as ITIL, MCSE, CISSP, etc. Skills: • Strong listening and problem-solving skills. • Strong experience troubleshooting complex Windows 11 & Linux operating system issues. • Experience using PowerShell for scripting and automation. • Ability to quickly diagnose and resolve technical issues and to eliminate those repetitive issues both on-site and remotely. Experience: • Over 6 years of IT-related work experience, including 2+ years leading projects/programs. • Enterprise-level desktop support experience. Minimum Qualifications: • 3+ years of IT-related work experience with a Bachelor's degree. OR 5+ years of IT-related work experience without a Bachelor’s degree. Applicants: Qualcomm is an equal opportunity employer. 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