Senior Director of Field Service

United States·MariettaDirect Hiresenior

OtherDirector

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Senior Director of Field Service Location: Marietta, OHJob Type: Direct HirePay: Starting at $180,

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OtherDirector

Location: Marietta, OH
Job Type: Direct Hire
Pay: Starting at $180,000 annually (higher compensation may be available based on experience)

We are seeking an experienced Senior Director of Field Service to lead and grow a field service organization supporting electrical infrastructure and mission-critical environments.

This leadership role will focus on building scalable service systems, developing preventative maintenance programs, managing service operations, and leading high-performing technical teams. The ideal candidate will be both a strategic leader and a hands-on problem solver with extensive experience in power distribution equipment and data center environments.

Build and scale a high-performing field service organization

Develop and implement preventative maintenance programs across multiple product lines

Establish and manage service-level agreements (SLAs), key performance indicators (KPIs), and operational performance metrics

Manage the department's profit and loss (P&L), including budgeting, forecasting, revenue, and profitability

Lead commissioning, start-up, preventative maintenance, troubleshooting, warranty, and field repair activities

Build documentation libraries, certification programs, and standardized operating procedures

Recruit, develop, and retain technical field personnel

Manage customer escalations and maintain executive-level customer relationships

Build and manage relationships with third-party service partners

Provide hands-on technical support and troubleshooting when needed

Collaborate with leadership, engineering, and operations teams to support business growth

10+ years of progressive leadership experience in field service, electrical infrastructure, power distribution, mission-critical facilities, or a related industry

Experience building or significantly scaling a field service organization

Previous responsibility for a service P&L, including budgeting, forecasting, revenue, gross margin, staffing, and profitability

Experience developing and managing preventative maintenance programs and service agreements

Experience establishing and managing SLAs, KPIs, field service metrics, and operational performance reviews

Significant experience with low- and medium-voltage power distribution equipment, including:

Switchgear
Switchboards
Power Distribution Units (PDUs)
Transformers
Static Transfer Switches (STS)
Strong experience supporting data centers and mission-critical facilities
Experience managing internal field service teams and third-party service partner networks
Proven ability to recruit, organize, lead, and develop technical field personnel
Strong financial and commercial business acumen
Experience managing customer escalations and executive-level customer relationships
Strong understanding of commissioning, start-up, preventative maintenance, troubleshooting, warranty, and field repair processes
Excellent written and verbal communication skills
Ability to thrive in a fast-growing environment
Willingness to travel regularly