Customer Program Manager

At Qualified Health, we’re redefining what’s possible with Generative AI in healthcare. Our infrastructure provides the guardrails for safe AI governance, healthcare-specific agent creation, and real-time algorithm monitoring—working alongside leading health systems to drive real change.

This is more than just a job. It’s an opportunity to build the future of AI in healthcare, solve complex challenges, and make a lasting impact on patient care. If you’re ambitious, innovative, and ready to move fast, we’d love to have you on board.

Join us in shaping the future of healthcare.

The Director, AI Transformation will play a pivotal role in managing and delivering value to our healthcare clients. This individual will be responsible for overseeing client engagements, ensuring successful project execution, developing product requirements, and maintaining strong client relationships. The Director, AI Transformation will be the primary point of contact for 2-3 key clients, attending all meetings, and coordinating action items between clients and internal teams. Additionally, this person will support the implementation team during the launch phase to maximize client experience and will facilitate the data integration process, understanding various client data environments and internal engineering team requirements to successfully deliver the product.

• →Serve as the primary liaison between Qualified Health and assigned clients.
• →Develop and manage against Partnership Plan including articulation of business goals, KPI definition and project plans.
• →Lead all client meetings, providing updates, gathering feedback, and ensuring alignment on project goals.
• →Coordinate and execute action items, ensuring timely delivery of project milestones.
• →Perform thorough workflow analysis, identification of critical areas for value creation, and provide additional requirements to product teams as necessary.
• →Identify new use cases and create business and product requirements that provide incremental value to the client.
• →Monitor project progress, identify potential issues, and implement creative solutions to deliver client value.
• →Develop and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction.
• →Continuously seek opportunities to improve client engagement processes.
• →Facilitate the data integration process in collaboration with engineering, understanding various client data environments and internal engineering team requirements to successfully deliver the product.
• →Collaborate with internal teams, including product development and engineering, to deliver solutions that meet client requirements.
• →Prepare and present regular status reports to clients and internal stakeholders.

• Education: Bachelor’s degree in Engineering, STEM, Business Administration, Information Technology, or a related field. A Master’s degree is preferred.
• Required Experience:
• Minimum of 2-4 years of experience in consulting, client engagement, and/or product management.
• Proven track record of successfully managing client relationships and delivering complex projects.

• Minimum of 2-4 years of experience in customer success, client engagement, account management, and/or product management  within the healthcare provider industry.
• Experience with data integration processes and understanding of various client data environments.
• Experience working with AI technologies or healthcare IT solutions is highly desirable.

• Communication: Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.
• Interpersonal Skills: Strong interpersonal skills, with the ability to build and maintain positive relationships with clients and internal teams.
• Problem-Solving: Proactive problem-solving abilities, with a focus on finding effective solutions to client challenges.
• Organizational Skills: Exceptional organizational and time management skills, with the ability to manage multiple projects simultaneously.
• Adaptability: Flexibility and adaptability to work in a fast-paced, dynamic startup environment.
• Customer Focus: A strong customer-centric mindset, with a commitment to delivering exceptional value to clients.
• Team Player: Collaborative team player who can work effectively with cross-functional teams to achieve common goals.
• Self Starter:  Ability to work independently with minimal supervision

• This role requires significant travel to healthcare client sites, often for extended engagements. Candidates should be prepared for up to 40% travel, depending on active projects.

Qualified Health is an equal opportunity employer. We believe that a diverse and inclusive workplace is essential to our success, and we are committed to building a team that reflects the world we live in. We encourage applications from all qualified individuals, regardless of race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, or veteran status.