Quantitative Support Engineer

United Kingdom·Londonmid

Customer SupportOtherSupport EngineerPlatform Support Engineer

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Overview

Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world.

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Customer SupportOtherSupport EngineerPlatform Support Engineer

Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology and trading expertise has shaped QRT’s collaborative mindset which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high quality returns for our investors.

We are seeking a hands-on Support Engineer to join our Quantitative Developer Platform team. You will be the first line of response for infrastructure-related issues, triaging incidents, handling requests and ensuring smooth daily operations for a high-performance research and trading platform. This is a critical role that bridges traders, quant researchers and senior engineers, ensuring reliability and responsiveness across our technology stack.

This role collaborates with traders, quant researchers, and senior engineers - ensuring stability, reliability, and responsiveness across our technology stack. You will own the support workflow: investigating, categorizing, and resolving operational issues while escalating effectively when deeper expertise is required.

Your future role within QRT:

Serve as the first point of contact for infrastructure and platform-related issues.
Monitor alerts, logs and dashboards; respond promptly to incidents.
Perform initial investigation, triage and resolution where possible.
Escalate complex issues to the relevant senior engineers, providing clear context.
Handle user requests (onboarding, permissions, environment setup, resource allocation).
Maintain documentation, runbooks, and knowledge base for recurring issues.
Contribute to improving monitoring, automation, and support processes.
Participate in an on-call rotation.

Your current skillset:

Strong troubleshooting mindset with structured problem-solving.
Solid experience with Linux systems, networking fundamentals and cloud environments (AWS preferred).
Familiarity with monitoring tools (e.g., CloudWatch, Prometheus, Datadog, ELK).
Knowledge of CI/CD pipelines, container platforms (Docker, Kubernetes) and scripting (Python, Bash, etc.).
Clear, calm communication with both technical and non-technical stakeholders.
Ability to perform under pressure in a fast-paced environment (financial services or hedge fund experience is a plus).
3+ years in a Support Engineer, Cloud Engineer, Systems Administrator, or TechOps role.

QRT is an equal opportunity employer. We welcome diversity as essential to our success. QRT empowers employees to work openly and respectfully to achieve collective success. In addition to professional achievement, we are offering initiatives and programs to enable employees achieve a healthy work-life balance.