Client Onboarding Co-ordinator

⭐ Your next adventure awaits here ⭐

We’re looking for an enthusiastic and client-focused Onboarding Co-ordinator to join our Equinox team. This is a fantastic opportunity for someone with a technical mindset and a passion for working with clients to build a career in the Intellectual Property industry.

🔎 The Equinox product: an IP management software for law firms and corporates around the world. Our system helps IP professionals seamlessly manage the protection of their intellectual property portfolio.

This role will include:

• Successfully onboard new clients on to the Equinox Corporate / Law Firm IP Management System platform
• Lead client onboarding journeys from contract signature through successful go-live
• Act as the primary point of contact during onboarding phases
• Develop onboarding schedule and timelines
• Conduct discovery sessions with Clients to assess their requirements for being Onboarded onto the system
• Deliver product training sessions to end users.

• Configure technical solutions to meet client requirements
• Become an expert in our flagship Intellectual Property Management System; Equinox Corporate / Law Firm
• Work both independently and as part of a team on a range of onboarding projects
• Work closely with clients to ensure a successful system implementation
• Work to regular client deadlines & internal deadlines
• Carry out ad hoc system configuration tasks and trainings for existing clients
• Collaborate with Sales, Product, and Support teams to ensure seamless client experience

The successful candidate must be:

• Self-motivated, technically minded, pro-active and an excellent communicator.

• Excellent attention to detail
• Empathy and relationship-building
• Proactive and solutions-oriented
• Fluency in English AND French or German. Spanish would be good to have as well
• An excellent ability to manage time and work to deadlines
• Strong IT skills, including Microsoft office, Project Management tools, communication tools
• Good organization skills

If you’ve got this far down the page, we’re hoping it’s because something has resonated with you. Our biggest piece of advice when applying for this role is to be yourself, be curious and look for ways to enjoy and learn from the process. The rest will fall into place.

Join Questel, a growing international company, and live a great human adventure! 🤝

What we have to offer…

• Full time - permanent contract 
• Flexible working hours, hybrid office/home working
  
• 25 days annual leave that increases with length of service
  
• An inclusive culture and international team: Offices in the USA, EMEA and APAC
• Best of both worlds: agility and growth with structured onboarding and continuous learning
  
• A friendly team of intelligent, techy, creative and supportive people. We believe having fun is key to our wellbeing and our ability to produce high quality work

Job location: UK - Leeds (hybrid)

Driven by values of entrepreneurship, respect, and integrity, Questel is committed to growth and social responsibility. We foster an inclusive, equitable workplace where all feel respected and empowered, regardless of background. Questel is an Equal Opportunity Employer, considering all qualified applicants without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected factors.